Senior Product Manager, Buyer Experience & Storefront

Xometry is looking for a driven and customer-focused Senior Product Manager to significantly enhance the buyer journey on our marketplace. In this role, you will be crucial in optimizing the user experience and driving engagement and conversion within the storefront and key buyer interactions.

You will play a vital part in shaping and executing the product vision for a seamless, intuitive, and efficient buyer experience. Collaborating closely with design and engineering teams, you will optimize buyer interactions from discovery through checkout, ensuring maximum value at each stage. This position demands a strong understanding of buyer needs and marketplace dynamics, combined with solid product management expertise. You will contribute to product strategy, foster cross-functional collaboration, and deliver customer-centric solutions aligned with Xometry’s mission and growth objectives.

Responsibilities:

• Product Strategy & Roadmap: Define and execute the product strategy for the Buyer Experience and Storefront, ensuring alignment with Xometry’s business goals and contributing to a low-friction buyer journey across all touchpoints.
• Cross-Functional Collaboration: Partner closely with engineering, marketing, sales, design, user research and data science teams to ensure alignment on product priorities, roadmaps, and successful execution within your area.
• Data-Driven Decisions: Utilize data, market insights, and customer feedback to inform product decisions. Define and monitor key performance metrics (KPIs) to track initiative success and adjust strategies as needed.
• Customer Advocacy: Champion the buyer’s experience, leveraging customer insights to create exceptional digital experiences that meet the evolving needs of our diverse buyer base within the storefront and key buyer journey stages.
• Feature Development & Optimization: Drive continuous improvements to the marketplace, focusing on removing friction points and streamlining the path to purchase within the storefront and critical buyer flows.
• Communication: Act as a key point of contact for stakeholders, presenting updates, insights, and product opportunities related to your domain.
• Leverage Cutting-Edge Build Technology: You will leverage advanced genAI tools across the development stack, from ideation to prototyping empowering you and your team to build and execute faster.

Outcomes You Will Influence:

As a Senior Product Manager, Buyer Experience & Storefront, you will directly impact Xometry's growth by driving measurable improvements across key aspects of the buyer's journey and storefront. Success will be defined by:

• Growth & Category Adoption: Contributing to the expansion of Xometry's marketplace by simplifying the adoption of new manufacturing processes and categories and increasing buyer engagement and repeat purchases.
• Buyer Acquisition & Engagement: Optimizing landing page experiences and pre-purchase flows to enhance buyer acquisition and conversion rates.
• Purchase Flow Optimization: Improving the core purchase flow to minimize buyer effort, leading to a measurable increase in conversion rates and enhanced speed of quoting and purchasing interactions.
• Strategic Integrations: Supporting successful integrations with "neighborhood products" (e.g., CAD software) by ensuring a seamless and intuitive quoting and buying experience.

Qualifications:

• 5+ years of experience in product management with a proven track record of delivering successful digital products.
• Bachelor's degree in Business, Computer Science, or a related field.
• Strong understanding of digital marketplaces, particularly in B2B, e-commerce, or SaaS environments, with a focus on optimizing the buyer experience and enhancing user engagement.
• Demonstrated ability to leverage data and analytics to inform decision-making and drive product performance.
• Experience working effectively across functional areas, including engineering, design, data science, marketing, and customer success, with a collaborative approach.
• Excellent verbal and written communication skills, capable of articulating complex concepts to diverse stakeholders.
• Strong strategic thinking and analytical skills, with the ability to contribute to product vision and deliver results that drive company growth and customer satisfaction.
• Proven ability to contribute to and drive change within a fast-paced, scaling organization, with comfort in ambiguity and adaptability.

#LI-Hybrid