Senior Product Manager, Automation

The Team: 

The Auto Lending team at Upstart is responsible for delivering the absolute best auto lending experience in the world, without compromise. Upstart’s mission is “effortless credit based on true risk” and  the “effortless” is where you come in.

As the Senior Product Manager - Automation, you’ll strip away friction from the hardest parts of auto lending: borrower verifications, document signing, Ops reviews, and servicing. You’ll make an industry-leading user experience even better, and in the process you’ll drive down costs. Those cost savings are then used to provide even better offers for our borrowers. 

You’ll drive the strategic direction for this work, using a combination of emerging technology, process improvement, and vendor management. You’ll work closely with UX designers, data analysts, finance analysts, legal and compliance experts, and our Operations team. 

You’re a sleuth for the truth. You have unending curiosity about why things are done a certain way, and how we might improve them. You aren’t satisfied with “we’ve always done it this way”. You find it rewarding to squeeze inefficiency out of a system.

How you’ll make an impact

• Deeply understand the needs of our borrowers, Operations teams, and capital partners
• Define a strategy on how we’ll improve the experience for borrowers (and in the process drive down cost for the business) in a traditionally labor-intensive process
• Partner with engineering, design, product leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards
• Identify, track, and obsess over metrics that represent the efficiency of our processes

Minimum Qualifications 

• 4+ years of product management experience on fast-moving, consumer-obsessed teams
• Strong product sense. You have independently authored and executed on a multi-quarter roadmap, and have been around to see the consequences (good and bad) of your decisions.
• Rigorous and analytical problem solving; well structured, concise, and highly effective communication.
• Ownership and growth mindset. You act like an owner. You’re often right, but humble and open minded about being wrong. You’re perpetually dissatisfied and striving to improve yourself and the team. 

Preferred Qualifications

• Experience building products in fintech or consumer lending
• Experience with KYC/KYB or verifications, especially with AI automation
• Experience with cost optimization, vendor negotiation, and/or process design

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones. 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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