Crypto.com
Senior Product Manager, AI Transformation
TLDR
Lead cross-functional teams to ship AI-powered features that transform the user experience while driving the adoption of innovative cryptocurrency solutions.
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
What You Will Own:
• Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows
• Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end
• Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance
• Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams
• Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests
• Manage vendor relationships for AI/ML infrastructure, annotation, and model providers
• Report to senior leadership on AI transformation progress, ROI, and strategic direction
What We Are Looking For:
• Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end
• Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences — balancing innovation speed with safety and compliance
• Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams
• Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests
• Manage vendor relationships for AI/ML infrastructure, annotation, and model providers
• Report to senior leadership on AI transformation progress, ROI, and strategic direction
• 10+ years in product management, with 3+ years leading AI/ML product initiatives in production
• Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users
• Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks — you can hold your own in technical discussions with ML engineers
• Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness
• Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans
• Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design
• Experience in fintech, crypto, or high-compliance environments is a strong plus
• Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy
• Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required — shipped products matter more than credentials
• Proven track record of shipping AI products at scale — chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users
• Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks — you can hold your own in technical discussions with ML engineers
• Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness
• Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans
• Strong data intuition — comfortable with SQL, analytics dashboards, and experiment design
• Experience in fintech, crypto, or high-compliance environments is a strong plus
• Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy
• Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required — shipped products matter more than credentials
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Benefits
Crypto.com visa card
Work perks: crypto.com visa card provided upon joining
Crypto.com builds a comprehensive platform for finance and digital assets, offering services like crypto trading, credit cards, and loyalty programs aimed at both individual users and businesses. What makes us distinctive is our commitment to security and compliance while delivering a seamless mobile experience that integrates cutting-edge technology with practical functionality, driving the widespread adoption of cryptocurrency.
- Founded
- Founded 2016
- Employees
- 500+ employees
- Industry
- Internet Software & Services
Senior Product Manager