Senior Product Manager - Agentic AI

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

We're seeking an innovative Agentic AI Product Manager to drive the next generation of our AI-powered Digital Workers. You'll develop autonomous AI agents that transform supply chain operations - digital workers that can learn, collaborate, and automate complex workflows. This role requires both strategic product thinking AND hands-on technical capability.

Location: Chicago preferred. Open to remote with monthly travel to Chicago

What You'll be doing:

Product Strategy & Ownership (40%)

• Define and execute the product roadmap for agentic AI solutions within FourKites' Intelligent Control Tower
• Own product P&L, adoption metrics, and customer outcomes
• Drive go-to-market strategy with sales and customer success teams
• Develop business cases for new digital workers that can automate routine supply chain tasks
• Shape the long-term vision aligned with our shift from "software-as-a-service" to "service-as-software"

Technical Product Development (40%)

• Lead end-to-end product lifecycle for autonomous AI agents from concept to launch
• Build proof-of-concepts and prototypes using AI tools (Cursor.ai or equivalent) to demonstrate value
• Mine and analyze data using SQL/Python to gain usage insights and validate hypotheses
• Define agent capabilities, learning mechanisms, and collaboration frameworks between multiple AI workers
• Create detailed requirements for reasoning capabilities, decision trees, and action frameworks
• Run A/B tests and establish metrics for agent performance

Customer & Market Focus (20%)

• Engage directly with enterprise customers to identify high-value use cases and pain points
• Translate complex supply chain workflows into autonomous agent behaviors
• Present product vision and roadmap to customers at events like FourKites Summit
• Collaborate with data science teams to leverage FourKites' 3.2M daily supply chain events for agent training

Success Metrics (Year 1)

• Achieve >90% customer retention for AI agent products
• Achieve 80%+ adoption on new features released
• Demonstrate measurable automation rates and ROI for enterprise customers
• Launch 2-3 new digital workers with proven business impact

About the team:

You’ll join a pioneering AI product team building the next generation of digital workers that operate autonomously across complex supply chain workflows. We sit at the intersection of AI, data, and enterprise operations—owning outcomes end to end, from product vision and P&L to real-world customer impact. The team values deep technical curiosity, fast experimentation, and close collaboration with customers, data science, and engineering to turn intelligence into action at scale.

Who you are:

• 5+ years of product management experience in fast-growing SaaS companies
• At least 2 years focused on AI/ML products with proven track record in enterprise B2B
• Experience with autonomous systems, conversational AI, or intelligent automation
• Supply chain domain expertise: Deep understanding of operational challenges (shipper pain points, yard management, multimodal logistics)

Technical Skills

• Hands-on ability with Cursor.ai or equivalent tools to quickly build prototypes
• Proficiency in SQL and Python to independently explore data and insights
• Strong understanding of LLMs, reinforcement learning, and multi-agent systems
• Experience with API design and system architecture

Soft Skills

• Self-starter mindset: Thrives in ambiguity, identifies opportunities without waiting for detailed briefs
• Excellent communication skills for presenting to customers, executives, and technical teams
• Proactive problem-solving with hunger to learn and collaborate
• Data-driven decision making with strong analytical capabilities

Education

• Bachelor's degree in Computer Science, Engineering, or quantitative discipline
• MBA or advanced degree in AI/ML is a plus

What Makes You Stand Out

• Experience building products that combine real-time data processing with AI decision-making
• Knowledge of supply chain management systems (TMS, WMS, ERP)
• Background in digital twin technology or real-time visibility platforms
• Contributions to AI/ML communities through papers, talks, or open source projects
• Experience with domain-specific vs. general-purpose AI assistants

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

If you are a California resident, here is our California Applicant Privacy Notice.

If you are a European Union resident, here is our EU Applicant Privacy Notice.

(Include the relevant privacy notice)

Benefits for US : 

• Medical, Dental & Vision benefits start on first day of employment
• Health Savings Account employer contribution
• Medical and Dependent Care FSA
• Supplemental insurance for Accident and Critical Illness expense reimbursement
• Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 
• 401k Retirement savings employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• 20 PTO days, 5 recharge days, 2 volunteer days 
• Up to 16 weeks of parental leave for birthing parents, fully paid
• Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
• Technology reimbursement
• Commuter benefits for in office employees (Chicago)
• Annual Wellness Stipend 
• Ongoing learning & development opportunities 

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.