Senior Product Manager

About the Role

As the Senior Product Manager for Store Ordering, you'll be the strategic owner of our flagship store ordering product suite, used by tens of thousands of grocery departments nationwide. You'll define the product vision and multi-quarter roadmap, drive cross-functional alignment across engineering, ML, design, data, and commercial teams, and be accountable for the business outcomes of a solution already driving hundreds of millions of pounds of food waste reduction each year. You'll mentor and guide other PMs and cross-functional partners, set the standard for product excellence, and ensure that both near-term execution and long-term strategy are tightly aligned with Afresh's mission and commercial goals.

What You'll Do

• Own the product vision, strategy, and multi-quarter roadmap for Store Ordering, aligning it with company-level goals and commercial priorities.
• Drive performance, reliability, and measurable shrink and sales impact across the Store Ordering suite.
• Lead roadmap prioritization with a strong strategic lens, balancing customer commitments, technical investments, and new value creation with clear, data-driven trade-offs.
• Partner deeply with Data and ML teams to evolve forecasting and ordering policies, define guardrails, and proactively identify opportunities to push the frontier of ordering accuracy.
• Shape and drive the strategy for adherence and input quality, including display controls, overrides, and detection of anomalous user behavior.
• Lead large-scale, cross-functional delivery and change management for multi-chain rollouts, coordinating across engineering, design, data, and customer-facing teams.
• Set the bar for operational excellence at scale: define and own SLAs, incident response processes, telemetry and alerting strategies, and on-call playbooks.
• Serve as a trusted partner to key customer stakeholders; translate deep customer insight into product strategy. Own impact storytelling and support GTM on renewals and expansions.
• Define and track key success metrics—accuracy, adoption, adherence, and business impact—and use them to drive continuous improvement.
• Represent Store Ordering in leadership forums, influencing company-wide product and technical strategy.

Skills and Experience

• 5+ years as a PM shipping customer-facing software, with significant experience owning and scaling a mature, in-market product.
• Demonstrated ability to set product vision and strategy, not just execute on a roadmap—experience defining multi-quarter plans and aligning cross-functional leadership.
• Track record of driving measurable business outcomes through product improvements: shipping incremental, low-risk rollouts while also making strategic bets.
• Strong technical fluency: deep understanding of web and mobile architecture, comfortable reading and working with API specs, writing SQL, and engaging meaningfully with engineers and ML practitioners.
• Sophisticated analytical decision-making: skilled at defining metrics frameworks, synthesizing qualitative and quantitative signals, and designing A/B tests or phased rollouts to de-risk changes.
• Ownership mindset at a senior level: proactive leadership on incidents, SLAs, alerting, on-call coordination, and driving systemic fixes—not just one-off resolutions.
• Excellent communicator who writes crisp PRDs, strategy docs, and change specs, and can influence and align senior stakeholders across product, engineering, commercial, and leadership.
• Experience with rapidly creating prototypes using generative coding tools.
• Experience working in supply chain, grocery, retail, or other operationally complex domains is a strong plus.

We encourage all highly qualified candidates to apply, even if you don’t meet every bullet.

This position is not eligible for immigration sponsorship.

This is a 100% remote, United States based position based out of one of the eligible states listed below.

Salary Band for U.S.: $159,120 - 238,680