Define and deliver innovative AI-driven experiences, owning every stage from ideation to market launch while driving AI manager performance.
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
The Role
At Ada, Product Managers are builders first. They own their work end-to-end, shaping every stage from ideation to market launch. This is a highly visible, high-impact role where you'll define and deliver innovative AI-driven experiences.
Our AI-first development lifecycle changes how we build software. PMs drive what gets built and why- partnering with design to shape the experience and with engineering to ship it. You generate working prototypes to validate ideas before committing to builds. You write specs detailed enough to drive AI agent execution. You use coding agents daily to research, prototype, query data, and move at a pace that would have been impossible a year ago.
We're looking for a Senior Product Manager who thrives in complex, fast-moving environments and blurs the lines between disciplines. You embrace challenges, act decisively, and relentlessly pursue results. You are curious by default, asking "why" until you get to the root of a problem. Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product.
Responsibilities
About you
Compensation: $160,000 - $200,000 OTE CAD
Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
#LI-NS1
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Flexible Work Hours
Flexible Work Schedule: Balance your work and personal life.
Health Insurance
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Employee & Family Assistance Plan
Employee & Family Assistance Plan: Resources to support you and your loved ones.
Ada builds an AI-driven customer service platform that enhances customer experiences through automation and strategic expertise. Aimed at enterprise companies, Ada enables them to deliver instant and personalized support, helping to elevate customer service standards globally.
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Senior Product Manager Q&A's