Senior Product Designer I

The Opportunity This isn’t just a Senior Product Designer role; you’ll craft intuitive, powerful workflows for real users in the field — from network deployment managers to technicians in low-connectivity environments. You’ll investigate user problems deeply, uncover actual needs, and translate them into elegant, efficient, and high-impact product experiences. You’ll work closely with product, engineering, research, customer success, and industry experts to bring clarity to ambiguous problems and deliver designs that drive measurable improvements in usability, adoption, and customer satisfaction. If you thrive on empathetic discovery, intelligent problem framing, and beautifully implemented software design, this role will suit you well. What You’ll Do : + Uncover user needs through research and transform them into clear problem definitions and UX direction. + Create structured UX flows, wireframes, and high-fidelity mockups aligned with design-system standards. + Validate designs through user testing, feedback loops, and qualitative/quantitative insights. + Partner with product and engineering to ensure designs are accurately implemented and feasible. + Drive design clarity and quality with independent ownership, critical thinking, and strong communication. The Skills You'll Have: UX Design & Problem Solving + Demonstrates deep curiosity and ability to uncover users’ true needs + Produces highly structured user flows, wireframes, and mockups + Understands the end-user’s operational context, limitations, and goals + Design workflows that eliminate friction and improve user clarity + Shows a thoughtful design process in portfolio work Agency, Curiosity & Critical Thinking + Takes initiative and self-directs without close supervision + Investigates ambiguous problem spaces + Asks thoughtful questions that clarify needs, constraints, and success outcomes + Explores and uses modern design and AI tools + Owns outcomes, not just tasks User Research + Conducts interviews, usability testing, and workflow analysis + Synthesises learnings and extracts actionable insights + Shares findings that influence product direction + Balances research depth with product velocity + Works comfortably in ambiguous, discovery-heavy contexts UI Design & Visual Craft + Creates clean, consistent, visually clear interfaces + Pays strong attention to spacing, hierarchy, and detail + Works within and contributes to a shared design system + Demonstrates well-composed visual work in portfolio + Designs for clarity and intuitive comprehension Design System Contribution + Utilizes existing components effectively + Contributes improvements and new patterns + Documents design intent and component guidelines + Advocates for consistency across UX surfaces + Supports design scalability and shared standards Within 90 Days, You’ll:

Develop a strong understanding of Sitetracker users and workflows

Contribute UX and visual design artefacts to feature development

Participate in design reviews and implementation cycles

Build collaborative working relationships across product and engineering

Demonstrate independent problem exploration

Within 180 Days, You'll:

Lead design for mid-sized product features or verticals.

Conduct and share research insights with cross-functional teams

Proactively identify UX opportunities and improvements

Contribute patterns or components to the design system

Help improve the overall user experience through process insight

Within 365 Days, You'll:

Become the UX lead for a specific problem or product area

Deliver end-to-end design from research through delivery

Influence product direction based on user empathy and design reasoning

Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping