Senior Product Designer, Delivery & Fulfillment (Remote)

As Senior Product Designer for Delivery & Fulfillment on the Supply side, you’ll sit at the heart of how we deliver food for work on-time, in-full, every time. You’ll work across two tightly connected areas:

• Delivery: Driving a best-in-class delivery experience for our customers, catering partners, drivers, and internal team members.
• Fulfillment: Reducing friction in the fulfillment journey by lowering customer contact, enabling proactive interventions, and supporting internal teams with better tools and workflows.

You’ll partner closely with Product, Engineering, Operations, Research, Analytics, and Support to continuously improve the Delivery & Fulfillment experience, translating frontline insights into clear, outcome-focused problem solving and durable product improvements, while staying grounded in the realities our partners and internal teams navigate every day.

You’ll report to the Senior Design Manager, Supply and be a key design partner to the Delivery & Fulfillment pods.

What You'll Do: 

• Shape product outcomes across Delivery & Fulfillment.
• Define and refine problem spaces with Product and Ops partners, framing work around clear customer, partner, and business outcomes (e.g., on-time/in-full rates, contact rate, driver success) rather than a backlog of requests.
• Lead discovery that’s grounded in the field by partnering with Ops, Support, and Research to understand the realities of delivery and fulfillment: shadow team members, review tickets and calls, synthesize qualitative and quantitative data, and use those inputs to shape roadmaps and design decisions.
• Design for multiple users and surfaces at once by creating experiences that work across customer-facing surfaces, partner tools, internal tooling, and driver flows. Ensure handoffs between these users and tools feel intentional, not accidental.
• Raise the bar on interaction, systems, and visual design by using Figma to craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so delivery and fulfillment experiences feel consistent, scalable, and accessible.
• Use data and experimentation to guide iteration to collaborate with Analytics and Product to define metrics, design experiments, and interpret results. Use data and research to decide when to iterate, when to pivot, and when to invest in foundational UX improvements.
• Facilitate alignment across disciplines and pods to run workshops, critique sessions, and working sessions that help pods frame problems, explore divergent options, and converge on impactful solutions. Bring Delivery & Fulfillment partners along with clear storytelling and artifacts.
• Champion inclusive, accessible experiences to ensure our tools and flows work well for diverse customers, catering partners, drivers, and internal teammates, across devices, environments, and constraints.
• Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases.

What You Have: 

• 5+ years of experience as a product designer, user experience designer, interaction designer, or similar role, with accompanying experience in visual/graphic design.
• Experience designing for complex, multi-step journeys, ideally in areas like logistics, delivery, fulfillment, operations tools, or multi-sided marketplaces.
• A track record of shaping what teams work on, not just how it looks, helping pods move from shipping tickets to solving clearly framed problems with measurable outcomes.
• Comfort working closely with Operations, Support, and other non-tech partners, and translating their frontline context into product strategy and design decisions.
• A positive attitude and the ability to provide clear, constructive feedback, as well as regularly seeking feedback on your own performance.
• Proficiency in Figma, FigJam (or similar collaboration tools), and prototyping tools. You keep up with the latest tools and are willing to share your knowledge with the team.
• Experience designing with and contributing to a robust design system.
• A detailed portfolio that showcases:
• How you’ve tackled complicated, multi-stakeholder problems.
• How your process moves from discovery through launch and iteration.
• The customer and business impact of your work (ideally including operational or reliability improvements).
• Strong storytelling and communication skills that show you can explain complex flows and tradeoffs in ways that resonate with both technical and non-technical partners.
• Well-developed collaboration and facilitation skills. You’re as thoughtful about how teams work together as you are about the pixels.
• A sharp mind, a soft heart, and a large funny bone.
  
  

The national total target cash compensation range for this position, including base salary and bonus target, is $146,000 - $187,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!