Senior Product Designer

About Borrowell:

At Borrowell, we’re on a mission to help Canadians feel confident about their money. We empower individuals to take control of their financial futures by providing the tools and insights needed to understand, build, and use their credit effectively.

Trusted by 1 in 10 Canadians, Borrowell provides over 3 million members with comprehensive credit monitoring and personalized insights. Our innovative services, including Credit Builder and rent reporting, help consumers build credit so they can unlock access to a wider range of financial products at more competitive rates. Additionally, we offer personalized financial product recommendations from Canada’s most trusted providers based on each member’s credit profile and financial goals.

Our team is diverse, inclusive, and driven by a shared passion for making a meaningful difference in the lives of Canadians. We pride ourselves on fostering a culture of collaboration, humility, and innovation. If you’re looking to join a company that’s transforming the financial landscape and empowering Canadians to achieve their financial aspirations, we invite you to explore career opportunities at Borrowell. Together, we can help Canadians feel confident about money.

About the role:

As a product-centric company, Borrowell is looking to add a creative and passionate Sr. Product Designer to our team. Reporting to the Manager, Product Design, you will be working collaboratively with our Product, Data, Marketing, Engineering, Revenue, and Member Experience teams to design, launch, optimize and test features. Youʼll drive strong decision-making informed by user research, industry trends, and data analysis. If you're excited about being empowered and accountable for delivering results and want to be part of building one of Canadaʼs fastest-growing fintech companies, this is the role for you!

You'll have the opportunity to take design ownership of large projects, working closely with a cross-functional team of talented designers, product managers, engineers, QA, marketers, and data analysts.

Responsibilities:

• Collaborate closely with Product, Engineering, Business, Data, and other cross-functional partners to create intuitive, delightful, and functional experiences that solve real user needs
• Lead end-to-end design processes within your product pod, leveraging strategic design thinking and iterative methodologies to deliver user-centred designs informed by testing and research
• Translate product strategy and requirements into clearly defined experiences that meet business goals without compromising design quality
• Conduct user research and competitive analysis, synthesizing findings into actionable insights using artifacts like journey maps, user flows, and storyboards
• Leverage qualitative and quantitative research to proactively identify pain points, build user empathy, and advocate for optimal user experiences
• Clearly communicate design decisions and rationale to cross-functional stakeholders, building shared understanding and alignment
• Contribute to our design system and component libraries by actively improving consistency, scalability, and documentation
• Champion design and research practices across the org by contributing to shared documentation, facilitating design critiques, and helping cross-functional partners understand and engage with the UX process

Requirements

• A portfolio demonstrating empathy for user problems with a strong end-to-end design process crafting experiences for web and mobile
• Experience owning design problems within a product team, with the ability to be self-driven managing multiple projects in an agile environment
• Fluency in user research methods and usability testing, with a solid understanding of product thinking: funnels, user segmentation, A/B testing, and growth frameworks
• Expertise in Figma and other modern design tools
• Strong knowledge of web and native mobile patterns, interaction standards, and design system best practices
• Clear, confident communication with the ability to explain the why behind design decisions

Nice to Haves

• Experience in financial services or credit-related industries
• Experience designing accessible B2C products
• Experience building and maintaining design systems at scale

Benefits

• The Opportunity - join and have a major impact at a growing company that is helping make financial stability possible for everybody

• Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
• Additional Health Benefits - virtual benefit offering that allows you to connect 24/7 with nurses, doctors and mental health professionals
• Maternity & Parental Leave Top-up - available to new parents
• WFH Reimbursement - we ship you gear like a laptop, mouse, keyboard, and you can reimburse additional items to make your workplace better for you
• Employee Development Benefit - annual reimbursements on payments to help your learning
• Givewell Benefit - 1 paid volunteer day a year to give back to the community
• Flexibility - flexible working hours and a flexible vacation policy

We are remote-first across Canada with an office in Toronto. This role will require you to attend in-person meetings and team-building events. While this role is remote, we are currently only able to hire candidates physically located in Ontario, BC, or Alberta.

At Borrowell, one of our core values and firm beliefs is that diversity makes us better. If you’re unsure about your qualifications for this position, we’d still encourage you to apply. We’re looking for candidates who have experience, but know that not everyone’s had a chance to demonstrate what they can do. What’s most important is that you have a growth mindset and care about helping people with their finances - an area in their lives that causes a lot of stress.

Please note that due to the sensitive nature of the work we do, clearing a credit and criminal record check is a condition of employment.

Borrowell encourages applications from candidates with differing abilities. Please let us know if you require accommodation at any stage in the selection process.

This posting represents a current and active vacancy within our organization.

The budgeted annual salary range for this role is $100,000 – $150,000 CAD. Starting pay is determined by the candidate's relevant experience and skills. In addition to base salary, this role is eligible for Borrowell’s full benefits package.