Senior Product Designer, AI & Emerging Products

The Position

CallRail is seeking a curious and adaptable Sr. Product Designer to partner with product and engineering to help shape strategy and translate it into exceptional user experiences for our Lead Intelligence products. If you love tackling complex, high-impact design challenges that blend executive strategy, creativity, and critical thinking, this role is for you.

What You'll Do 

• Mentor and Lead Discovery & Research: Mentor and lead discovery & research initiatives. Talk to users, analyze behavior, and synthesize insights from qualitative research and product analytics to design experiences that truly resonate.
• Strategy: Help define and shape product strategy with hands-on design work, turning high complexity into intuitive, engaging user flows.
• Leverage Data & Creativity: Use user insights, behavioral analytics, and market trends to inform and validate high-level design decisions.
• Drive Collaboration & Influence: Serve as a key thought leader in your core area, partnering with PMs, engineers, and stakeholders to align UX with long-term business goals.
• Deliver High-Impact Work: Own end-to-end design execution for critical features, working within a dynamic and evolving SDLC and leveraging modern, AI-powered tools and processes to iterate quickly and deliver high-quality outcomes.

What You'll Need

• 6+ years of UX/Product Design experience in SaaS or AI-driven products, with a track record of leading complex, cross-functional design initiatives.
• Deep interest and experience in AI: designing AI-powered interfaces, conversational UIs, or data-driven experiences. Comfortable translating AI capabilities into intuitive, human-centered experiences.
• A user-centered mindset with experience applying design thinking and research to solve complex customer problems in ambiguous or high-impact areas.
• Expertise in Figma (or similar tools), including prototyping, interaction design, and working with design systems at scale.
• Experience conducting or guiding usability testing and leveraging both qualitative and quantitative insights to inform design decisions.
• Strong storytelling and communication skills—you can articulate ideas clearly, influence product direction, and advocate for users across all levels of the organization.
• Foundational knowledge of HTML, CSS, and JavaScript to collaborate effectively with developers (not required to code in production).
• Proactive and adaptable: you move work forward in fast-paced, evolving environments, surfacing risks early, iterating quickly, and thriving in ambiguous or shifting priorities.
• A collaborative, low-ego mindset and a positive, solutions-oriented approach to change, feedback, and cross-functional teamwork.

This is a senior individual contributor role. Designers at this level own complex problem spaces, influence strategy within their product area, and grow through impact and craft—not people management. As the company grows, designers may occasionally shift focus across problem spaces or teams; we support this with strong onboarding, clear context, and close partnership with product leadership.

Our current group of product designers work on cross-functional delivery teams and come together for design collaboration and open peer feedback. On our cross-functional teams, you’ll be supported by a leadership team that has deep product and industry knowledge, product managers who are thoughtful and UX-minded, and a technical team that has experience building successful products.

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events 
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. 

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).