Senior Product & Customer Analytics Engineer

Senior Product & Customer Analytics Engineer

Why You Should Apply
- Join a digital transformation team with no legacy technology maintenance.
- Work in a modern engineering culture that incorporates new AI tools.
- Enjoy job security as part of an international financial services company regulated by Bank Negara Malaysia (BNM).
- Influence product decisions by analyzing customer behavior, understanding user engagement, identifying drop-off points, and uncovering drivers of retention and revenue.
- Turn ambiguity into actionable steps and recommendations, and see the direct impact of your work by spotting hidden trends.

What You Will Do
- Partner with Product, Data, and Business teams to ensure development focuses on impactful initiatives.
- Define and track key product metrics to identify growth opportunities.
- Translate data into clear recommendations for roadmap prioritization and informed decision-making.
- Ensure product features align with user needs, optimize product strategy, and improve user experience.

What You Will Need
- Experience in Data Analytics, Data Analyst, Product Analyst, or Data Scientist roles.
- 5-10 years of relevant experience in a mid to senior level capacity (this role does not involve team leadership).
- Proficiency in SQL, especially with large data sets.
- Ability to translate customer analytics into Tableau or other data visualization tools.
- Background in fintech, tech companies, product companies, or startups/scale-ups, with a focus on building new enterprise-ready solutions or rolling out new features.

About the Company & Team
- The Malaysian team and product suite are less than 5 years old but are part of a globally established fintech and financial services company operating in 15 countries.
- The company is regulated under Bank Negara Malaysia, ensuring a highly regulated and financially secure environment.
- All products are built in-house, with no reliance on vendors, allowing for the execution of long-term initiatives with internal technical capabilities.

How to Apply
- Click the “apply” button to submit your application. You may share your CV or LinkedIn profile—whatever you have available.
- The recruiter is happy to provide more information upon request.
- Every applicant or enquiry will receive a reply.

Note
- Employment passes, work visas, or relocation support are not provided.
- Only candidates with work rights in Malaysia will be considered.