Works directly with business units to solve complex application and data issues. Develops, implements, and maintains business systems and software. Provides front-line support to business units, coordinates systems upgrades and testing, and works in a team environment to develop and maintain application programs.
· Handle customer tickets and preparing the solution implementation documents.
· Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
· On-site support in case of major or critical problems
· Changing faulty modules on servers on-site.
· Attend and lead technical meetings with the customer and vendors to discuss any issues or new change requests.
· Reporting top technical issues to upper management..
· Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
· Available after hours and weekends as needed and willing to work on-call rotation
· Available to travel domestic, work location is Istanbul
Requirements
· Engineering degree in Electronics or Computer Science or related field.
· Advanced level of English is required.
· Min. 4 years of experience in telecom industry especially in Mobile Core network, IP Network.
· Have basics of TCIP and how LAN/WANs interact and traffic mirroring methods
· Design/Install/support/maintain/repair network devices and servers such as switch, smart aggregator, data access devices
· Design (using Visio is preferable) scheme of network topologies & platform architecture
· Familiarity with server hardware and related networks.
· Have good knowledge of Linux and SQL.
· In-depth understanding on troubleshooting and new installations & integrations.
· Excellent interpersonal and communication skills, good team spirit, and adaptability.
· Good problem solving, learning and reporting skills..
· Good ability to diagnose network alerts, events or issues
· Ability to work in a dynamic and heavy working environment.
· Should be able to work as part of a project team or as an individual contributor
· Essentially a Good Team Player
· Ability to lead the team cooperation
· Ability to travel up
12 yılda yaklaşık 5.000 mühendis ve araştırmacı ile bilişim ve iletişim teknolojileri profesyonelleri yetiştirerek ekosistemin büyümesine katkı sağlıyor ve global projelere imza atıyoruz. Birlikte geleceği kodluyoruz!
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