About Gladly:
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai.
We're looking for a Senior Platform Engineer who combines expertise in developer tooling and productivity with strong platform engineering skills. You'll build the infrastructure and tools that make our engineering teams more productive—CI/CD pipelines, deployment workflows, and developer tooling that delights.
You understand that great infrastructure isn't just reliable and scalable—it's intuitive and empowering. You've built or improved CI/CD systems, created developer tools teams love, or championed better developer experiences. You think about infrastructure from the developer's perspective and eliminate friction and toil.
You'll take ownership of key tooling projects while building your platform engineering breadth. Lead technical projects spanning 2-3 engineers, drive improvements affecting the entire organization, and develop the technical leadership skills that define staff-level engineers.
Nice to have:
Compensation:
$134,000 to $186,000 per annum base salary + equity + benefits
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy:
At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Gladly is a best-in-class customer service technology platform. Learn why leading companies are choosing Gladly's customer service platform.
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