At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
The Senior People Partner is a strategic advisor to business leaders, driving organizational health, manager capability, and complex people initiatives. This role combines deep business acumen with strong employee relations expertise and change leadership to shape a consistent, people-first culture in a global SaaS environment.
Key Responsibilities:
Strategic Partnership: Advise senior leaders on workforce planning, org design, and leadership effectiveness. Coach managers to elevate performance and engagement.
Employee Relations: Lead high-risk ER cases with discretion and legal awareness. Partner with counsel on sensitive matters and establish consistent ER standards.
Organizational Development: Drive org changes, restructures, and talent planning. Conduct diagnostics and action plans for culture and retention.
Programs & Culture: Design strategic people initiatives, interpret engagement data, and champion inclusion and psychological safety.
Data & Insights: Use analytics to guide decisions on team health, risk, and workforce trends. Partner with Finance on headcount and budgeting.
Cross-Functional Collaboration: Work closely with TA, Finance, Legal, and L&D to ensure seamless employee experience and global compliance.
Qualifications:
5–8+ years of progressive HR/People experience, with demonstrated success in a People Partner or equivalent advisory role.
Strong experience in complex employee relations, manager coaching, and influencing senior leaders.
Demonstrated ability to lead organizational change in high-growth or global tech environments.
Working knowledge of employment law across multiple regions (US, Canada, Poland preferred).
Strong problem-solving and analytical capability; able to use data to guide and influence decisions.
Excellent communication skills — written, verbal, and executive presence.
Ability to operate with autonomy, navigate ambiguity, and manage multiple priorities with a high degree of judgment.
Experience supporting distributed or global teams is strongly preferred.
Familiarity with HRIS (HiBob), reporting, and employee experience systems.
Core Competencies:
Strategic Partnership: Influences leadership decision-making with confidence and clarity.
Executive Communication: Clear, concise, and compelling; adjusts messaging to senior audiences.
Judgment & Discretion: Exceptional handling of confidential and sensitive matters.
Coaching & Influence: Develops leaders, elevates team performance, guides tough decisions.
Business Acumen: Deep understanding of business strategy and operational implications.
ER Expertise: Leads complex cases, balances legal risk with business needs.
Change Leadership: Drives people components of organizational shifts with proactive planning.
Analytical Thinking: Uses data and insight to anticipate risks and opportunities.
Cross-Functional Collaboration: Shapes outcomes across People, Finance, TA, Legal, and Operations.
Success Indicators:
Leaders view the Senior People Partner as a trusted advisor and strategic voice.
Complex ER cases are handled with rigor, consistency, and positive business outcomes.
People programs and change initiatives deliver measurable impact.
Engagement, retention, and manager capability improve across client groups.
The Senior People Partner demonstrates readiness for future Director-level scope.
Why Join Trackforce?
We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it.
At Trackforce, we live by our core values:
· Foster Curiosity
· Lead with Empathy
· Take Ownership and Be Accountable
· Empower Diversity
· Be True and Act with Integrity
#LI-Hybrid
At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.
We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.
