Senior People Operations Specialist

About the role:

We are seeking a senior, highly driven People Operations Specialist to fully own our HR & Operations function across Vietnam and the US. This role is critical to ensuring seamless, compliant, and efficient people operations while supporting a fast-growing, US-based AI startup environment.
The ideal candidate thrives in startup pace, takes full responsibility end to end, and is comfortable balancing strategic thinking with hands-on execution.
What you'll own:
- The full employee lifecycle across Vietnam and the US — onboarding, offboarding, contracts, documentation, and everything in between
- Payroll coordination via Gusto for the US and contractor management across both markets
- Benefits administration and compliance, with an eye on US requirements
- HR systems accuracy — Gusto, Fidelity, ...  with clean and correct data 
- Serve as the primary contact and escalation point for HR-related questions from employees and managers in both Vietnam and the US
- Handle sensitive employee matters with discretion, fairness, and empathy
- Coordinating with recruitment partners to support hiring
What we're looking for
- 6+ years in People Ops, HR Operations, or HR Generalist roles — ideally in a tech startup or high-growth environment
- Real experience owning HR end-to-end
- Comfortable operating across Vietnam and the US simultaneously 
- Strong English communication, because you'll be working with a US-based leadership team daily
- High attention to detail and a bias toward documenting, simplifying, and improving — not just executing what's in front of you
- Discretion with sensitive information and steady judgment when things get ambiguous

Before you apply
We move fast and we expect a lot. This role probably isn't right for you if:
- You find ambiguity stressful rather than something to resolve
- You prefer to stay in your lane rather than flag problems outside your immediate scope
- You're looking for a People Ops role inside a mature structure with a full HR team around you
But if you're the kind of person who sees a broken process and can't help but fix it — who treats "we've never done that before" as an invitation rather than a blocker — this is the role you've been looking for.

What we offer
We pay competitively because we hire selectively. 
- Competitive salary benchmarked to market 
- Daily lunch allowance — USD 10 per working day
- Real ownership and visibility: you're not a support function, you're a core part of how the company runs
- Close collaboration with a high-caliber international team that respects your expertise and moves at your pace
- Front-row seat at a fast-growing AI startup that's building something genuinely hard