Senior People Operations Specialist

About the role:

We are seeking a senior, highly driven People Operations Specialist to fully own our HR & Operations function across Vietnam and the US. This role is critical to ensuring seamless, compliant, and efficient people operations while supporting a fast-growing, US-based AI startup environment.

The ideal candidate thrives in startup pace, takes full responsibility end to end, and is comfortable balancing strategic thinking with hands-on execution.

Key responsibilities:

1. End-to-End HR Operations Ownership (VN & US)

• Fully own HR Operations across the entire employee lifecycle for Vietnam and the US
• Execute and continuously improve onboarding, offboarding, employee data management, benefits administration, and HR documentation
• Act as the single point of accountability for HR operational accuracy, timeliness, and compliance
• Coordinate and oversee US payroll execution via Gusto and external vendors
• Own payroll processing for contractors
• Support compensation and benefits administration to ensure accuracy, compliance, and timely delivery

2. HR Systems & Data Management

• Serve as Subject Matter Expert (SME) for HR systems, including Gusto (US payroll) and other HR platforms (e.g., Fidelity, performance systems)
• Manage mass HR data changes, audits, and reporting requests with high accuracy
• Maintain and continuously improve HR system documentation, SOPs, and user guides

3. Employee Support & Service Delivery

• Serve as the primary contact and escalation point for HR-related questions from employees and managers in both Vietnam and the US
• Handle sensitive employee matters with discretion, fairness, and empathy

4. Talent & External Coordination

• Collaborate with recruitment agencies to support hiring needs
• Partner with leadership on people-related and organizational initiatives as the company scales

Qualifications:

Required:

• 6+ years of experience in HR Operations, People Operations, or HR Generalist roles
• Proven experience owning HR operations end to end, ideally across multiple countries
• Ability to operate independently with minimal supervision
• Excellent attention to detail, problem-solving, and execution skills
• Strong English communication skills

Preferred

• Experience working in a US-based startup or high-growth tech company
• Experience supporting cross-border teams (Vietnam–US)
• Comfortable working in ambiguous, fast-changing environments

Benefits

• Competitive salary, commensurate with experience and market standards
• Daily lunch allowance of USD 10 per working day
• Opportunity to work closely with a high-caliber, international team across Vietnam and the US
• Exposure to a fast-growing AI startup with meaningful ownership and impact
• Dynamic, collaborative, and transparent working environment