Senior People Operations Analyst

Team Description

You’ll join our People Operations team, the backbone of SumUp’s employee experience across the full lifecycle. This team plays a critical role in ensuring that our people processes are accurate, compliant and scalable. You’ll work closely with Payroll, Finance, Legal, Tech, and People Partners, supporting both day-to-day operations and continuous improvement initiatives as SumUp continues to grow in Brazil and globally.

What You’ll Do

• Manage People Operations processes, including payroll support, vacations, leaves, and employee offboarding.
• Own the termination and vacation workflows, ensuring accurate calculations, documentation, system updates, and timely payments.
• Act as a key point of contact for CLT-related questions, internal policies, and operational guidance.
• Partner closely with Payroll, Finance, Legal, GRC, Tech, and People Partners to ensure alignment and data accuracy.
• Maintain and monitor data integrity across HR systems such as Workday and Apdata, including integrations and automations.
• Produce reports, metrics, and operational insights to support decision-making.
• Identify opportunities for process improvement, automation, and standardisation, contributing to scalable People Ops practices.
• Support and mentor junior team members, sharing knowledge and best practices.

You’ll Be Great for This Role If

• Large experience in HR Operations, covering payroll support, vacations, terminations, and compliance.
• Strong knowledge of Brazilian labor law (CLT) and its application in daily HR operations.
• Hands-on experience with HR systems (e.g. Workday, Apdata) and payroll interfaces.
• Strong analytical skills, including Excel or Google Sheets for reconciliations, reporting, and controls.
• Ability to work with high autonomy, ownership, and attention to detail.
• Clear and confident communication skills, able to explain complex topics simply.
• Empathy, discretion, and professionalism when handling sensitive employee matters.
• Collaborative mindset, comfortable working with multiple stakeholders.
• English proficiency to communicate with global teams.

Nice to have

• Exposure to process automation or system integrations (e.g. Make or similar tools).
• Experience supporting continuous improvement or HR transformation initiatives.
• Familiarity with multi-country or LATAM operations.
• Experience mentoring or supporting junior colleagues.

Why You Should Join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our VSOP program: you will own a stake in SumUp’s future success
📚 Invest in your growth: Access an annual budget of R$ 10,000 for education, certifications, and conferences
🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days
💪 Stay fit: Wellhub membership included and gym at the office
💼 Financial wellness: SumUp contributes to your private retirement plan with Santander
🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources
🍽 Meal support: benefit from a tax-free food voucher program with Pluxee
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

At SumUp, we’re on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we’re just getting started.

We’re a global team of 3,000+ people from over 90 nationalities, united by curiosity, collaboration, and care. Our core values and culture shape everything we do, fostering inclusion, learning, and belonging.

SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive.

👉 Explore more about our culture on our careers site, or follow us on LinkedIn and Instagram.