Senior People Operations Analyst

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

About You

We are on an aggressive growth journey and are inviting an Sr  People Operations Analyst to support the spectrum of efforts across new and experienced hire onboarding, assimilation and people experience. As a Sr. People operations Analyst you need to interface, manage and execute end to end deliveries for new in a seamless manner. 

Some of the things you’ll be doing: 

New joiner Interfacing:

• Creating offer letters, contracts and new joiner documents, and sharing it with candidates for formal acceptance and signing.
• Liaising with candidates and being the contact for query resolution and information sharing, which involves the design and sharing of communication mailers during the pre-joining phase. 
• Responsible for creating the HRIS record.
• Driving employee experience, such as timely issuance of accurate offer letters, appointment letters, confirmation letters and timely closure of any queries with regards to leave, Insurance, compensation, HR policies, etc.(in collaboration with people managers & HR business partners as and when required).

Interfacing with internal stakeholders

• Work with Talent Partners to track and monitor the hiring pipeline and critical positions.
• Coordinate with Hiring Managers/Talent Partners for any special requirements and Buddy allocation.
• Coordinate with IT/ Procurement for Asset Allocation and Configuration.
• Coordinate with the Work Experience team for dispatching new hire SWAG .
• Collating new joiner information for facilitating employee profile creation for Mediclaim initiation.in collaboration with external vendors.

BGV process

• Manage the end-to-end background screening process via an external vendor.
• Follow up with candidate and BGV SPOC for ensuring process completion, insufficiency verification and raising flags at appropriate juncture.
• Conducting CIFAS, Verifile and sanction screening for all eligible employees in Tide as per process guidelines.

Medical Insurance

• Ensuring accurate data sharing between new joiners and their dependents with medical insurance partner in India & UK.
• Responsible for flow of information on new family additions and deletion of employee details for medical insurance with insurance partner  in UK & India.
• Facilitating smooth interfacing and query/claim resolution between employees and insurance partner.

Process analysis and reporting: 

• Analyzing feedback score recorded by new joiners and publishing a monthly dashboard.
• Conducting quarterly FGDs with hiring managers, recruitment team and HRBPs to evaluate process gap and experience score.
• Responsible for redesigning process to plug in identified process gaps.

Induction

• Ensuring completion of mandatory training sessions through Talent LMS.
• Coordinating regional and global corporate Induction and IT induction for all new joiners with respective functional teams within week 1 of an employee joining.
• Coordinating and facilitating the employee benefit and payroll induction for new joiner along with People operation SPOC.

You’ll be a great fit if:

• Well versed with recruitment and onboarding processes
• Experience with project management and delivering results, with excellent attention to detail.
• Should be self-driven and proactively look at improving user workflows of existing process. 
• Ability to prioritize and manage competing demands.
• Be articulate, well spoken, approachable and able to work with multidisciplinary teams and leaders.
• Ability to challenge status quo & out-of-the-box thinking.
• Possess a data centric and analytical mind-set.
• Have the ability to design systemic interventions/ feedback loops.
• Be curious and open to unlearning and learning.

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options
• Sabbatical leave 

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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