Senior Partner Operations Manager
TLDR
Develop and execute operational strategies for partners at Sword, focusing on enrollment and engagement while collaborating cross-functionally to support healthcare delivery.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Serve as the primary point of contact and advocate for partners following the initial sales phase.
Define and execute the operational strategy for partners, providing day-to-day support throughout the partner lifecycle with a focus on driving enrollment, engagement, renewals, and successful integrations.
Operate cross-functionally across Implementation, Customer Success, and Partner Operations based on business needs and partner lifecycle stage.
Partner closely with clinical, operational, and technology teams to represent partner needs and support the selection and integration of clinical solution partners.
Act as a subject matter expert for Partner Success, supporting the development of ecosystem partnerships by working with senior leadership, Platform, and Ecosystem teams to evaluate, select, and collaborate with partners, and help build business cases for new partnerships.
Create processes, documentation, and training materials to enable Customer Success teams to effectively support clients through the partner channel and identify expansion opportunities.
Support Channel Sales by contributing to sales enablement materials and educating sales teams on partner capabilities and positioning.
Develop and deliver quarterly and annual business reviews with Channel Sales, and ensure timely delivery of partner reporting, performance metrics, and operational updates.
Troubleshoot operational, reporting, eligibility, and integration issues, and coordinate with internal teams to drive resolution.
5+ years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success.
Strong project management skills required; this role manages multiple concurrent implementations, operational workstreams, and customer initiatives simultaneously.
Ability to think strategically and systemically while executing methodically.
Must have: Previous experience in customer success management, implementation, or consulting.
Entrepreneurial with an ability to design plans with comprehensive documentation (that any internal stakeholder can follow), yet flexible enough to respond to change while balancing priorities.
Proactive, accountable, and thoughtful with high attention to detail and strategic problem-solving skills.
Strong presentation skills and ability to articulate product vision and roadmap to stakeholders.
Interest in the healthcare industry and the challenges/complexities of industry transformation.
Desire to contribute to high visibility, strategic projects within the organization.
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Benefits
Equity Compensation
Equity shares*
Flexible Work Hours
Flexible working hours
Health Insurance
Comprehensive health, dental and vision insurance*
Free digital therapist
Free digital therapist for you and your family
Paid Parental Leave
Parental leave*
Paid Time Off
Discretionary PTO plan*
Remote-Friendly
Remote-first company
Sword Health is transforming healthcare with its AI Care platform, making healthcare more accessible while drastically lowering costs for payers and organizations. Initially focused on pain management, Sword has expanded into women's health, movement health, and mental health, serving over 700,000 members across three continents and helping enterprise clients save over $1 billion in unnecessary healthcare expenses.
- Founded
- Founded 2015
- Employees
- 201-500 employees
- Total raised
- $130M raised