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Nagarro

Senior Organizational Change Management Consultant (m/f/d)

full-time Remote

AI overview

Drive transformation through strategic change management initiatives across numerous digital platforms, enhancing user experience with innovative learning solutions.
  • Development and implementation of change strategies in transformation projects – ideally in the context of SAP
  • Conception, hands-on build, and rollout of Digital Adoption Platforms (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane), including the creation of in-app assets (walkthroughs, tooltips/SmartTips, hotspots, contextual help) using the respective editors/studios.
  • End-to-end enablement: segmentation, versioning, localization, testing & go-live, plus adoption KPIs (e.g., usage, completion, reduction of support tickets).
  • Implementation and operation of learning management systems (LMS/LXP), including SCORM/xAPI packaging, course structuring, assignments, assessments, and reporting (e.g., SuccessFactors Learning).
  • Design of AI-driven learning solutions and personalized enablement concepts (e.g., recommendations, learning analytics).
  • Integration of technologies to enhance accessibility (WCAG) and user experience in learning content and in-app guidance.
  • Execution of stakeholder analyses, targeted communication initiatives, and trainings (German/English).
  • Close collaboration with HR development, IT, and business units, including the establishment of governance for content lifecycle and translations.

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  • Entwicklung und Umsetzung von Change-Strategien in Transformationsprojekten – idealerweise im Kontext von SAP
  • Konzeption, hands-on Aufbau und Rollout von Digital Adoption Platforms (z. B. SAP EnableNow, WalkMe, Whatfix, Userlane), inkl. Erstellung von In‑App‑Assets (Walkthroughs, Tooltips/SmartTips, Hotspots, kontextbezogene Hilfe) mit den jeweiligen Editoren/Studios.
  • End‑to‑End Enablement: Segmentierung, Versionierung, Übersetzungen, Testing & Go‑Live sowie Adoption‑KPIs (z. B. Nutzung, Completion, Reduktion von Support‑Tickets).
  • Einführung und Betrieb von Lernmanagementsystemen (LMS/LXP) inkl. SCORM/xAPI‑Packaging, Kursstruktur, Zuweisungen, Assessments und Reporting (z. B. SuccessFactors Learning).
  • Gestaltung von AI‑gestützten Lernlösungen und personalisierten Enablement‑Konzepten (z. B. Empfehlungen, Learning Analytics).
  • Integration von Technologien zur Förderung von Barrierefreiheit (WCAG) und User Experience in Lerninhalten und In‑App Guidance.
  • Durchführung von Stakeholderanalysen, zielgruppenspezifischen Kommunikationsmaßnahmen und Trainings (DE/EN).
  • Enge Zusammenarbeit mit Personalentwicklung, IT und Fachbereichen sowie Etablierung von Governance für Content‑Lifecycle und Übersetzungen.
  • Several years of experience in Organizational Change Management in technology/ERP-driven projects (ideally SAP).
  • Proven hands-on production in a Digital Adoption Platform (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane) using editor/studio with productive in-app assets.
  • At least one end-to-end DAP rollout incl. segmentation, versioning, localization, and adoption KPIs (usage, completion, support ticket reduction).
  • Practical LMS/LXP publishing: SCORM/xAPI packaging, assignments, assessments, and reporting (e.g., SuccessFactors Learning).
  • Familiar with change methodologies (ADKAR/Prosci/Kotter) and instructional design; focus on measurable adoption.
  • Strong communication and empathy; excellent German and English; affinity for AI-driven learning and UX/accessibility (WCAG).

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  • Mehrjährige Erfahrung im Organizational Change Management in technologie-/ERP-getriebenen Projekten (idealerweise SAP).
  • Nachweisbare hands-on Produktion in einer Digital Adoption Platform (z. B. SAP EnableNow, WalkMe, Whatfix, Userlane) mit Editor/Studio und produktiven In‑App‑Assets.
  • Mindestens ein End-to-End DAP-Rollout inkl. Segmentierung, Versionierung, Lokalisierung und KPIs (Nutzung, Completion, Reduktion von Support‑Tickets).
  • Praxis in LMS/LXP Publishing: SCORM/xAPI‑Packaging, Zuweisungen, Assessments und Reporting (z. B. SuccessFactors Learning).
  • Vertraut mit Change‑Methodiken (ADKAR/Prosci/Kotter) und Instructional Design; Fokus auf messbare Adoption.
  • Kommunikationsstärke, Empathie und sehr gute Deutsch‑ und Englischkenntnisse; Affinität zu AI‑gestützten Lernlösungen sowie UX/Barrierefreiheit (WCAG).
  • 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
  • Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference
  • Flat hierarchies and a long-term, stable job with attractive development opportunities

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  • 30 Tage Urlaub, interne und externe Weiterbildungsmaßnahmen, MyN – Nagarro, attraktive Firmenwagen- und Jobrad-Modelle, Mitarbeiteraktienprogramm, betrieblich finanzierte Unfallversicherung, moderne Büroräume an zentralen Standorten mit High-Tech Equipment, Sportprogramme, Corporate Benefits Portal, kostenloses Obst und Getränke.
  • Viel Raum für kreative Ideen und Innovationen in einem wachstumsstarken Umfeld. Bei uns kannst Du dich einbringen und etwas bewegen.
  • Flache Hierarchien und einen langfristigen, stabilen Arbeitsplatz mit ansprechenden Entwicklungsmöglichkeiten.

Perks & Benefits Extracted with AI

  • Equity Compensation: MyN – Nagarro Employee Share Program
  • Corporate benefits and refreshments: access to the corporate benefits portal, free fruit and drinks
  • Paid Time Off: 30 days of paid vacation
Nagarro

👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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