About Avaaz

Avaaz is an international campaigning and advocacy organization that provides its global membership of almost 70 million people with opportunities to make our world a better place.

We’re one of the world’s largest online global campaigning movements, with people from every corner in the world taking action to close the gap between the world we have and the world most people everywhere want. This includes protecting human rights worldwide, supporting indigenous struggles, saving our planet from climate change and other threats, and fighting to stop disinformation and other cyber threats from undermining our democracies. 

Our model enables people to channel their voices into a powerful collective force at tipping point moments to impact the pressing global challenges of our time, from climate and ecological collapse to human rights abuses and the dismantling of democracy. Avaaz is funded through small donations from individual Avaaz members, no big money from governments or corporations. This keeps us independent and allows us to keep a laser focus on doing what the world needs.

Position Overview

Avaaz is seeking a highly organized, proactive, and mission-driven Senior Operations Officer to strengthen the operational backbone of our Product, Engineering & Design (PED) department.

This role is critical to ensuring that PED leadership and teams can operate with clarity, focus, and momentum. You will provide high-level operational coordination, project and OKR tracking, and support to the Chief Product & Technology Officer (CPTO) and the broader PED leadership team. By bringing structure, foresight, and excellent judgment, you will help transform strategy into execution.

You will work closely with Product, Engineering, Design, Digital Content, Operations, Finance, People & Culture, and Legal teams across time zones, ensuring alignment, smooth workflows, and proactive problem solving in a fast-paced, remote environment.

This role reports to the Head of Ops Support and the Chief Product & Technology Officer (CPTO).

Responsibilities 

• Coordinate and track progress across all key projects and OKRs in the Product, Engineering, and Design department.
• Manage the operational rhythm: team meetings, reports, follow-ups.
• Serve as the main point of coordination for cross-departmental initiatives within PED.
• Identify, document, and improve internal processes to enhance delivery and collaboration.
• Support with internal communications, reporting, and preparation of briefs or summaries.
• Maintain and update systems for tracking project plans, team goals, and staff allocation.
• Manage operational admin such as expense tracking, scheduling, and travel logistics (department retreats, executive travels).
• Support onboarding initiatives in partnership with the People and Culture Team.

Qualifications 

The following list of qualifications is what we believe gives you the experience required to work in our environment and deliver on the responsibilities listed above. You should apply for this role if you believe you have the necessary experience, even if you don't meet all the requirements below:

• Brings operational excellence, reliability, and structure to the CPTO.
• Balances strategic context and hands-on execution with confidence.
• Demonstrates strong communication and emotional intelligence across diverse teams.
• Handles sensitive information with discretion and professionalism.
• Shows initiative and ownership; ability to anticipate needs and prioritise.
• Embraces learning and experimentation, especially with new tools or systems.
• Demonstrates resilience, adaptability, and calm under pressure.
• Strong alignment with Avaaz’s collaborative, mission-driven culture.
• A growth orientation and a desire to challenge yourself.
• High professionalism, self-motivation, efficiency and results-oriented delivery on a short timeline.
• Ability to adjust quickly to changing conditions and requirements.
• Proficient in Google Suite and online communication systems (Slack, Zoom, etc).
• Excellent written and verbal skills in English; additional languages are an asset.

Nice to have

Prior experience supporting senior leadership in a technology, product, or design-driven environment.

• Background in programme or operations management within NGOs, start-ups, or remote-first organisations.
• Familiarity with engineering or product development cycles (e.g. agile, sprint planning, release tracking).
• Comfort working with data dashboards or analytics tools to support reporting and OKR tracking.
• Demonstrated ability to create or maintain internal documentation and improve workflows using collaboration tools (e.g. Asana).
• Understanding of budget management and reporting processes.
• Experience coordinating across diverse and distributed teams, ideally across multiple time zones.
• A curiosity about digital campaigning and enthusiasm for leveraging technology for social impact.

Location

Avaaz is a global organization, with most of our work done remotely. Our staff are based all over the world. For this position, the candidate would ideally be based in the Americas time zones, although other locations may be considered.

Compensation and Benefits

Salary varies with location and experience, and is highly competitive with leading international non-profit organisations. The full-package salary for this position ranges from USD 92,151- 97,305. An accurate range in local currency will be provided to candidates in other locations during the screen call.

The development of our employees is paramount. To support this, we include these benefits:

- 5 weeks paid vacation per year

- 10 paid holidays per year

- Up to 3,000 USD training and development per year

- Up to 1,500 USD for language development per year

- Workspace support, including reimbursement for home office or co-working expenses

Application Timeline

We are reviewing applications on a rolling basis, and encourage all candidates to submit applications as soon as possible. 

Our Recruitment Process

Avaaz undertakes a comprehensive recruitment procedure designed to select the most talented candidate for any given position. The recruitment process is comprised of the following steps:

1. Application Review

2. Screening Call

3. Exercise

4. Interview 1

5. Interview 2

6. Offer Call

Our Commitment to Diversity and Inclusion 

As a global organization with millions of members worldwide, it’s important to us that our team reflects the diversity needed to lead a movement of people from across the planet, rising to meet some of the most complex challenges humanity has ever faced. We believe we can only succeed by building a diverse team full of fresh perspectives and original ideas, and we are committed to creating a working environment in which everyone has an equal opportunity to fulfill their potential.

Our team includes speakers of English as their first or second language, self-taught and university-educated, and people with all sorts of professional backgrounds. If doing the job you just read about would excite you to come to work every day, we want you to apply if you’re talented, hard-working, and committed to making a difference.

We do not discriminate based on race, ethnicity, color, ancestry, language and accent, national origin, citizenship, sex, gender identity or expression, sexual orientation, age, family/parental or marital status, political affiliation, religion, socioeconomic class/caste, disability. 

We’ll provide reasonable accommodations for qualified applicants with disabilities or special needs to participate in the application process, so please let us know if you have such a request when you apply.

Please do not send your application via email. Only applications received via the form online will be considered. Thank you!