About OnePay

OnePay is an all-in-one financial platform driven by a simple mission: better money makes life better.

Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:

• Checking and high-yield savings accounts

• Domestic and international peer-to-peer payments

• Credit Builder and credit score monitoring

• Digital wallet / contactless payment solutions

• Credit card program

• Buy-now-pay-later installment loans at Walmart

• Prepaid mobile service

Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The role

In Operations Support Process Engineering and Initiatives, you will design, document, and improve the core processes that enable OnePay’s Operations teams to deliver exceptional customer support. You will partner closely with Operations leaders, knowledge and training team members, and cross-functional stakeholders to ensure Operations is prepared to support new initiatives, product changes, and continuous improvement efforts.

You will report to the Operations Support Manager and play a pivotal role in ensuring process readiness, clarity, and consistency across all agent-facing operations.

This role is responsible for:

• Creating and updating process maps aligned to business requirements, compliance obligations, and process engineering best practices

• Leading Operations initiatives through project planning (building and getting alignment on project plans), stakeholder engagement, tracking and pushing to meet deadlines, and reporting on project status updates

• Ensuring accuracy, consistency, and adherence to standards in work product, while understanding implications of changes to other teams

• Tracking, following up on, and escalating blockers inhibiting work and ability to meet due dates

• Leading regular project checkpoint meetings and driving work forward to meet deadlines

• Maintaining the Process Inventory and process-related documentation

• Managing process improvements throughout the project lifecycle.
  

You bring

• 10+ years experience with process improvement, process engineering, or operational design

• 10+ years experience managing multiple simultaneous initiatives with a large group of cross-functional stakeholders across different levels

• Strong ability to think holistically, understanding upstream and downstream impacts

• Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team

• Relentless customer focus and drive to ensure the results provided support the business effectively

• Relationship management skills to understand and support the business

• Familiarity with operational processes in a fast-paced environment

• Financial services experience

• Self-motivation, strong ownership, and a drive for high-quality output

• Comfort navigating ambiguity and adapting to changes in direction

• Organized and disciplined with documentation

• Bachelor’s degree

What We Offer

• Competitive salary, stock options, and benefits from Day 1

• Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs

• Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)

• Monthly transport and work-from-home allowances

• A high-growth, mission-driven, inclusive culture where your work has real impact

Standard Interview Process

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].