Senior Operations Manager

The Opportunity

We are hiring a Senior Operations Manager/ Director-level operator with a strong willingness to roll up their sleeves. An operator who will serve as the right hand to our CFO & Head of Operations.

This is a high-impact role for someone who thrives on building structure from complexity, improving systems, and ensuring great ideas translate into effective execution. You’ll play a central role in elevating the member and sponsor experience, strengthening internal alignment, and driving strategic initiatives forward.

If you love bringing order to fast-moving environments, collaborating across teams, and improving how organizations operate, this role will feel like home.

What You’ll Do

Member & Sponsor Insights

• Lead a 5-year analysis of sponsor activity to understand engagement patterns, repeat relationships, and growth opportunities.
• Work with the Director of Member Services to build a centralized Member & Sponsor Insights Dashboard to support account planning, renewals, and strategic outreach.
• Provide Peer Group Leaders with clear, actionable insights that elevate member experience and retention.

Operational Partner to Leadership

• Act as the operational extension of the CFO & Head of Operations — converting strategy into clear plans, systems, and routines.
• Bring structure, visibility, and follow-through to company-wide priorities.
• Anticipate operational needs and proactively identify solutions.

Cross-Functional Alignment

• Coordinate across Marketing, Events, Finance, Peer Group Leaders, and Member Success to ensure alignment and smooth execution.
• Maintain a clear, unified view of members and sponsor lifecycles.
• Reduce friction by improving how information flows across the organization.

Marketing & Data Collaboration

• Partner with Marketing to evaluate engagement, campaign performance, and CRM data quality.
• Identify gaps in reporting and help build the operational processes needed for accurate analytics.
• Ensure insights inform sponsor targeting, membership expansion, and event planning.

Strategic Project Management

• Lead the operational execution for NeuGroup’s major growth initiatives.
• Build milestone-driven project plans, manage cross-team workflows, and keep initiatives moving with clarity and accountability.

Operational Processes & Systems

• Document and improve workflows for membership tracking, sponsor delivery, event coordination, and renewals.
• Partner with IT to maintain and optimize processes in our core tools (Asana, Salesforce, Google Workspace).
• Identify opportunities to simplify, automate, and strengthen operational consistency. Work with IT Lead for implementation.

Internal Cadence & Execution

• Own the internal operating rhythm — meeting prep, agendas, action tracking, and progress reporting.
• Keep organizational priorities visible and ensure follow-through across teams.
• Surface risks and dependencies early, paired with recommendations.

Requirements

Who You Are

• 7–10 years of experience in operations, program management, client success, or account management — ideally in a membership-based, professional services, or growth-stage environment.
• Excellent at bringing clarity to ambiguity and structure to unstructured environments.
• Skilled communicator with a strong ability to synthesize information and align teams.
• Analytical and curious — able to extract insights from data even if not a financial specialist.
• Comfortable collaborating closely with executives and leading cross-functional initiatives.
• Highly organized, proactive, and motivated by building systems that scale.

Benefits

• Multiple option Health Care Plan (Medical with offers of Dental & Vision)
• Matching Retirement Plan (401k, IRA)
• Attractive Paid Time Off (Vacation, Sick & Holidays)
• Work From Home/remote