About the job
Who we are
Flatpay is one of the fastest-growing fintech companies in Europe.
We were founded in Copenhagen four years ago with a simple mission: to take the stress out of card payments for small and medium-sized businesses.
Today, accepting card payments has become unnecessarily complicated. Monthly hardware fees, different rates for different cards, hidden transaction costs, and frequent price increases make payments frustrating for business owners.
We built Flatpay to change that.
One flat rate across all cards. That’s it.
Flatpay is now more than 1,700 people across the UK, Denmark, Finland, Italy, Germany, France, and the Netherlands, and we’re scaling fast. The UK is one of our most important markets - and we’re just getting started.
Role: Senior Operations Manager
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London
What you'll do
Role description
We’re looking for a Senior Operations Manager to join Flatpay UK and take ownership of key operational teams as we scale.
This is a high-impact role combining strategic thinking with hands-on execution. You will be responsible for building and scaling our Customer Support, Know Your Customer operations, and Installation Team while maintaining exceptional service quality for our merchants.
You’ll report directly to the UK Operations Director and play a key role in building the operational backbone of Flatpay UK as the business grows rapidly.
Over time, you will play a key role in owning and improving key operational KPIs, strengthening operational infrastructure, and scaling teams and processes.
Who you are
Who you are
Ambitious - You’re looking for more than just a job. We only promote internally and we promote fast. If you have the right mindset and performance, the opportunities here are significant.
Humble - We only work with people we like and once you join it’ll be your job to maintain that. You’re kind, low ego and people love working with you.
Smart - Smart isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
Why Flatpay?
Responsibilities
- Lead the day-to-day operations of the Customer Support and KYC teams, ensuring fast, reliable, andhigh qualityservice for our merchants.
- Workclosely togetherwith theOperations Director on operationalKPIs andpriorities, improvements, and long-term development of the teams
- Translate strategic priorities into clear operational frameworks, processes, and KPIs
- Help scale theteams from 5 to 25 people by the end of the year(andlikely +50in 2027), including developing Team Leads and Operational Specialists
- Build strong operational visibility through data, dashboards, and performance tracking.
- Work cross-functionally with Sales, Product, Compliance, and international teams to improve operational performance and merchant experience.
- Take ownership of complex operational problems and solve them with speed, structure, and pragmatism.
Skills & Attributes
- Strong structured problem-solving skills and ability to break down complex operational challenges.
- Ability to combine strategic thinking with hands-on execution.
- Strong analytical mindset with the ability to define KPIs, analyse performance, and drive improvement.
- Natural leadership ability with the capacity to build and scale teams over time.
- Strong communicationskills and ability to align different teams and stakeholders.
- Highly organised and comfortable operating in fast-growing environments with evolving priorities.
- High ownership mentality-you take responsibility, move quickly, and focus on results.
Background
- Experience in management consulting, strategy, operations, or similar analytical roles.
- Strongtrack recordof solving complex problems and driving operational improvements.
- Experience working in high-growth environments is a strong advantage.
- Exposure tooperations, process design, ororganizationalscaling is beneficial but notrequired.
- Experience in fintech, payments, or regulated industries is a plus but notrequired.
If this sounds like a good match, we’re looking forward to hearing from you.
