Senior Operations Engineer

We help the world Be Everyday Ready™ Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Job: Cyderes is looking for a dedicated and creative Senior Operations Engineer to join the Cyderes team. The candidate should have experience working efficiently and leading small teams, being flexible filling roles, and be familiar with cloud technologies (AWS, Azure, GCP). The primary function will be contributing directly to meeting client technical needs for the delivery of Cyderes Managed Security Services. We are looking for someone who has an advanced understanding of networking and related protocols, network and computer security concepts, and administration experience. Candidate must also have experience in telemetry (log) monitoring and experience in investigating and researching log events through SIEMs or other related centralized logging technologies. Candidate should be detail-oriented, able to handle multiple high-priority demands while driving consistent results and have a passion for delivering detailed customer service for both internal and external clients. Candidate should also bring the right attitude to the team including honesty, accuracy, and positivity. Additionally, candidates will need to have a customer-first attitude and be comfortable interacting with service stakeholders. We embrace the fast-paced development field and are looking for like-minded individuals that have a passion for continual improvement, new ideas, tinkering with new projects, and taking on complex problems. Responsibilities

Work with Cyderes managed services clients to assist them with integration and data ingesting needs and troubleshooting.

Assist Cyderes clients with various troubleshooting tasks such as:

SSO integrations

Networking issues (Firewalls, Load balancers, routing, DNS, etc…)

Logging troubleshooting

TLS

Network appliance troubleshooting

Respond to internal and external escalations

Provide support to Cyderes clients (Both internal and external)

Help deploy log telemetry integrations and work with clients to ensure reliable delivery of data

Lead internal and external calls / communications concerning operations

Provide mentorship and lead by example for new and existing engineers and aid where needed

Look for opportunities for process improvement and efficiencies in daily operations.

Lead technical projects

Learn and grow new skills with new products the company supports.

Minimum Qualifications Requirement

5+ years of experience in Network/Security Engineering

Linux administration and management

Strong knowledge of networking and troubleshooting experience, including TCP/IP, DNS, routing, VPNs, firewalls, certificates and network troubleshooting in enterprise environments

Hands-on experience monitoring and investigating security telemetry and log data from network devices, endpoints, and operating systems

Experience working with SIEM or security telemetry platforms, preferably Google SecOps

Understanding of SIEM, firewalls, EDR, and OS-level telemetry

Experience designing, troubleshooting, or supporting log ingestion pipelines

Ability to work effectively with internal teams and external clients

Strong written and verbal communication skills

· 7+ of experience in network engineering/security engineering, supporting enterprise-scale environments

· Hands-on experience with Google (SIEM/SecOps), including large-scale telemetry onboarding, parser management and data validation

· Optimization, and operational support of high-volume log pipelines

· Strong hands-on experience troubleshooting network issues, including firewalls, VPN tunnels, routing, and certificate issues, impacting security telemetry pipelines and production systems

· Practical experience with telemetry tools such as BindPlane, Cribl, NXLog, etc.

· Proven experience supporting cloud-native and hybrid environments (Google Cloud Platform experience preferred)

· Demonstrated ability in troubleshooting SSO and federation issues, including Okta authentication failures, MFA challenges, token errors, and login redirect issues

· Ability to participate in on-call rotations and provide after-hours operational support when required