Senior Operations Data Analyst

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):   
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.  

About the Role:
The Senior Ops Data Analyst is a senior individual contributor within the Systems & Analytics organization responsible for delivering accurate, consistent, and actionable operational reporting across Client Operations (Support, Customer Success, and Implementation Services). 

This role owns cross-functional operational and executive reporting, ensuring leaders have a clear, trusted view of performance, health, and risk across the organization. The Senior Ops Data Analyst partners closely with Systems & Analytics leadership to understand how data flows across core systems and to support improvements to data quality and reporting reliability. 

As a Senior Operations Data Analyst you will:  

• Develop and maintain operational dashboards and reports across Client Operations
• Consolidate metrics to provide a cohesive, cross-org view of operational health and performance
• Build and maintain recurring executive and C-level reporting packages and presentations
• Partner with Ops leaders to translate business questions into meaningful analysis, clear visualizations, and executive-ready narratives
• Ensure consistency in metric definitions, reporting logic, and trend analysis across Ops
• Monitor data accuracy, completeness, and integrity across operational reporting
• Identify data inconsistencies, gaps, or anomalies and partner with Systems & Analytics leadership to diagnose root causes
• Support improvements to data quality and reporting reliability by informing system and process changes
• Help define and maintain reporting standards and best practices across Ops
• Coordinate with teams across Ops to reduce duplicative or conflicting reporting
• Proactively surface trends, risks, and opportunities to Ops and executive leadership
• Support special projects and ad-hoc analysis as needed
    

Requirements

• 5+ years of experience in analytics, operational reporting, or a related role
• Hands-on experience building and maintaining dashboards in Tableau (or comparable BI tools)
• Strong experience working with Salesforce reporting and data structures
• Experience supporting Client Operations, including Support, Customer Success, or Implementation Services
• Experience working with CRM, ERP, and/or customer success platforms
• Experience using Python or similar tools for data analysis and validation, and translating complex data concepts into clear, compelling visualizations and narratives
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong multitasking and time-management skills, with the ability to manage competing priorities
• Project management skills, including the ability to organize work and drive deliverables to completion
• Advanced proficiency in PowerPoint and presenting data to leadership audiences
• High attention to detail and a strong sense of data ownership Required Experience

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.

Benefits

• Competitive salary based on experience 
• PTO and Sick leaves 
• In-Patient Health insurance 
• Provident fund and EOBI 
• The work/life setup you need to be successful 
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results 
• The opportunity to work with amazing talent in a fast-growing company that really values its team 
• Company sponsored training, workshops, education, and team building.   
• The chance to make a genuine impact on the company’s growth.  
• Plenty of challenging work and the opportunity to stretch yourself.  
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people. 

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.