Senior Officer- CCB Channel Onboarding- CCB & IB Account Services (Part Time)

Job Purpose

• Complete Business Banking cash and trade channel setups as a Maker in electronic systems i.e. Fab Online, iBanking etc.
• Ensure high quality and efficient processing of new and maintenance requests in bank systems, at minimal errors (first-time-right setup).
• Setup and maintain electronic filing systems for records, correspondence, and other material.
• Provide daily and weekly statistics of inflow, outflow, and rejections.
• Review and respond to the assigned/relevant set-up/maintenance related emails within 24 to 48 hours.
• Accept/Reject allocated BPMS tickets based on the quality/completeness & correctness of the application received from BBG Relationship Managers. 
• Improve the turn-around time, reduce operational errors while process set-ups both new and maintenance.

Key Accountability

SERVICE

• Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements.
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels.
• Establish effective / efficient communications with internal / external communications throughout the setup process.
• Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels.
• Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank.
• Attention to detail and comfort dealing with completing administrative work associated with client Onboarding.
• Ensure 100% adherence to compliance rules and support all audit protocols as appropriate.
• Ensure that turnaround time of setup requests are meeting agreed service levels.

RISK

• Manage the workflow on a day-to-day basis without compromising on the risk and service.
• Ensure escalation of any identified risk, suggest, and implement mitigating actions and controls to safeguard the Bank interest.
• Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly.
• Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls.

PEOPLE

• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
• Review periodically the sub-ordinates job functions and ensure that all staff within the unit is fully aware of all the process, which would facilitate job rotation.
• Adhere to your individual duties and responsibilities and support the team-mates to deliver service excellence.
• Ensure all sub-ordinates are able to deliver the tasks assigned including on the job, technical & soft skill training and development.
• Focus is on all CCB & IB clients.
• Close liaison and working relationship with staff, Relationship Managers, IMAG and other relevant stakeholders in the implementation process.
• Participate in review of service standards and service quality to ensure that we meet and exceed the expectations of our clients.
• Carry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements.
• Establish effective/efficient communications with internal/external communications throughout the setup process.
• Ensure all forms/contract, received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels.
• Carry out all types of GTB cash and trade channels activity as per approved service level arrangements.
• Attention to detail in dealing with completing administrative work associated with client implementations.

Knowledge:

• Solid understanding of documentation interdependencies between account structures, payments, collection, and electronic banking solutions.
• Good knowledge of Microsoft applications.
• Fair understanding of administrative functions.
• Language proficient: fluent (business) English.

Key Attributes:

• A self-starter, motivated, with aptitude and willingness to undertake self-learning.
• Able to handle confidential information.
• High standards on accuracy and completeness.
• Tenacity and follow-through on agreed action items.
• Taking initiative.
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients.

Experience:

• At least 1-2 years’ experience in a similar role or competencies in their recent career

Skills:

• Good communication skills.
• Good organizational and planning skills.
• High level of interpersonal skills.
• Problem solving skills.
• Team player.
• Ability to manage high workload within a pressurized environment.
• Strong work ethic – willingness to take a ‘hands on’ approach.

Education:

• Relevant Degree in business, finance, administrative, related field or equivalent

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