Senior Nurse, General Medical Services

Job Summary

The Senior Nurse for General Medical Services is a leadership role that involves overseeing the nursing care provided across the hospital medical and surgical services. This role requires a combination of advanced clinical expertise, leadership skills, and a commitment to patient-centered care. The Senior Nurse is responsible for ensuring that nursing care meets the highest standards, is evidence-based, and is delivered with compassion and respect for all patients.

The Senior Nurse plays a key role in the day-to-day operations of the general medical and surgical service, including supervising and mentoring nursing staff, coordinating patient care, and managing resources effectively. This involves ensuring that patient assessments, treatments, and follow-up care are carried out efficiently and safely, and that patients receive clear communication and education about their care plans.

In addition to direct patient care responsibilities, the Senior Nurse is involved in quality improvement initiatives, working to enhance the efficiency, effectiveness, and safety of outpatient services. This includes participating in the development and implementation of clinical protocols, monitoring compliance with hospital policies, and leading efforts to improve patient outcomes.

Key Responsibilities

Leadership

• To be accountable for the delivery of key performance indicators relating to the general medical and surgical service, whilst striving for continuous improvement.
• To lead the nursing teams of general medical service by displaying resilience whilst designing and building a safe environment for all organization’s members
• Lead the nursing team, providing clinical supervision, mentorship, and support to ensure high standards of patient care.
• Develop and implement nursing protocols and procedures that align with best practices and improve patient outcomes.

Strategic Development

• Collaborate with the Senior Nurse, General Medical Services and other leaders to identify and implement strategies for enhancing outpatient care services.
• Participate in the development of quality improvement initiatives aimed at optimizing patient care and operational efficiency
• Provide clear and concise leadership for the team to ensure that all facilities are outstanding environments, which are safe for the use of staff to the highest quality delivery of services to patients and external visitors.
• Responsible for delivering excellent patient focused facilities, which take into account any staff and any feedback from staff and patients.

Governance

• Ensure compliance with all relevant nursing regulations, accreditation standards, and clinical guidelines within the outpatient department.
• Oversee quality assurance programs specific to nursing care, including regular audits, patient satisfaction surveys, and performance reviews.
• Manage risks associated with outpatient nursing care, implementing strategies to mitigate potential issues and improve safety.
• Ensure correct governances arrangements, which include the management of finance and regulatory activity where appropriate.
• Making sure that all facilities functions comply with the governance standards.

Other Responsibilities

• Oversee the coordination of nursing care across multiple specialties, ensuring continuity and consistency in patient care.
• Manage the nursing budget within the hospital, ensuring cost-effective use of resources and alignment with financial targets.
• Lead the development and implementation of nursing protocols and guidelines specific to outpatient services.
• Offer advisory expertise to senior members/managers in relation to any issues relating to the facilities.
• Provide regular updates to management and the board.
• Continue to work and develop to acquire further skills appropriate to the post where necessary. This could be in the form of extra educational qualifications/accreditations.
•  Ensuring clinical practice is based on validated research, and participating in quality assessment, research and clinical audits
• In collaboration Head of Nursing and the Chief Nursing Officer, upholds the code of conduct and professional scope of practice of the nursing profession

Equality and Diversity

• Act as lead for Equality & Diversity in the Estates and Facilities department to ensure the development and effective implementation of a strategy, set of policies, procedures and monitoring and control systems are in place.

Personal and Staff Development

• Work with HR to undertake recruitment, retention, performance management and development of staff in the team.
• Work with the Recruitment Manager to establish connections with appropriate local, international and online communities to nurture a pipeline of talent to support the growth of the company.
• Responsible for development of high potential employees, providing a structured approach to mentoring and developing critical talent at all levels of management.

Communications And Working Relationships

•  Collaborate with physicians, allied health professionals, and administrative staff to ensure integrated care delivery in the outpatient setting.
• Communicate effectively with patients and their families, providing information, support, and addressing any concerns related to nursing care.
• Work closely with senior management to report on the performance of outpatient nursing services and identify areas for improvement.
• Establish credibility throughout the organisation and set an example as a proactive senior leader and change agent who earns respect by demonstrating a sound understanding of the departments’ objectives and goals.

Line Management

• Supervise and mentor nursing staff within the outpatient department, including conducting performance appraisals, identifying training needs, and supporting professional development.
• Manage staffing levels, ensuring that the nursing workforce is appropriately skilled and sufficient to meet patient demand.
• Lead recruitment efforts, orientation, and ongoing training programs for new nursing staff in the outpatient department.
• Develop and maintain the department with the appropriate mix of business knowledge and technical skills required to achieve strategic objectives and ensure the core functions of the department are reliable, stable and efficient.
• Provide strong leadership to develop, coach and ensure a high performing team.
• Establish the department goals, objectives and operating procedures.

Organizational Responsibilities

• Report to the Head Nurse, General Medical Services and participate in hospital leadership and nursing management meetings.
• Represent the nursing services in interdisciplinary forums, contributing to the development of hospital-wide policies, strategies, and initiatives.
• Ensure that outpatient nursing practices are aligned with the hospital's mission, vision, and values, and that they contribute to overall patient satisfaction and care quality.
• Work with the senior management team to look for new related improvements.

Essential

• Registered Nurse (RN) with a valid nursing license.

• A degree in nursing or currently enrolled in nursing degree program.

• Specialized training or certification relevant to the role

• Meet all requirement to register with the Nursing and Midwifery Council of Nigeria

Desirable

• Masters in related subject

• Professional qualification in a relevant subject

Experience

Essential

• 7 years+ post registered nurse qualification experience

• Significant clinical experience in the relevant specialty (e.g. at least 5 years experience in Nursing Leadership role).

• Experience of managing performance issues 

• Well-developed IT skills, particularly word and excel.

Desirable

Extended clinical skills to include: Venepuncture & Cannulation

Management and Leadership

• Inspirational and visible leader, with first class communication skills, capable of engaging audiences at all levels

• Ability to think and act strategically, developing practical, innovative and creative solutions to the management of issues and complex problems related to the Estates and Facilities department

• Ability to identify opportunities to improve business outcomes through partnership at all levels

• Well-developed management skills, with the ability to build and lead large teams

• Highly effective influencing and negotiating skills, with the ability to  develop partnerships and alliances across a diverse range of stakeholders

• Politically astute and resilient, with the ability to manage conflict and ambiguity

• Outcome focused, with the capability and tenacity to drive the agenda forward

• Financially literate and commercially astute, with a sophisticated understanding of commercially orientated performance and financial management including contract management

• Commitment to clinical governance / improving quality of patient care

Personal Attributes

• Professional attitude towards work

• Shares the AMCE’s vision

• Proactive and organised

• Has personal and professional credibility and commands the respect of colleagues peers 

• Is supportive and approachable and capable of inspiring confidence in staff members

• Commitment to caring for others

• Ability to adapt to living in a new country and new culture accordingly.

• High levels of honesty and integrity

• Reliable, Adaptable and Dependable

• Flexible to working hours to ensure adequate cover for the 24/7 service

Languages

All applicants to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues

African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics.