Senior Network Engineer

Overall Purpose of the Role:

• Maintain the current IT Network infrastructure:
  • WAN
  • LAN
  • Wireless LAN
  • VoIP / PSTN connectivity
  • Perimeter security and remote access
  • Load balancing
  • Datacentre
• Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
• Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
• Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
• Work within project teams to help design, implement and operate IT projects.
• Mentor and support junior members within the team.

Main Activities and Responsibilities:

• Design and implementation of network-based IT solutions.
• Provisioning and management of Yodel’s datacentres.
• Installation and maintenance of branch office infrastructure.
• Definition of project work, including documentation and reported of project status.
• Installation, upkeep and maintenance of network cabinets and cabling.
• Configuration changes on networking equipment working within existing change processes.
• Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
• Independent resolution or escalation of all faults, liaising with third parties where necessary.
• To answer and resolve any support requests escalated to third-line level.
• Ensuring backups of all networking equipment.
• Liaising with suppliers and partners in the definition of projects, costing and delivery.
• Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
• Inform technical stakeholders or project teams of any changes to systems or processes.
• Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
• Liaise with third party suppliers for solution implementation and ongoing support.
• Provide advice, support and technical expertise to own and other project teams and end users.
• Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals.
• Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
• Proactively transition work from other teams, including Solution Design, into the Network Team.
• Provide excellent customer service to internal and external customers, including timely, professional communication.
• Resolve any incidents and requests in line within agreed service-level limits.
• Be patient, polite and approachable in all interactions with customers.

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Can communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates.
• Shows a calm, disciplined and analytical approach to problem solving.
• Consistently produces work of a high standard.
• Consistently meets deadlines.
• Ensures that adequate documentation is produced, distributed and maintained.
• Identifies problems and escalates appropriately.
• Provides advice, guidance and assistance to less experienced colleagues as required.
• Takes an active part in meetings with clients/users/development staff during system investigations and throughout subsequent development work.
• Capable of working with minimal supervision.

Techncal Experience:

GENERAL

• Extensive knowledge and experience of Microsoft Office tools such as Visio and Excel.
• Experience in integrating of SaaS, PaaS and IaaS solutions into an on-premise datacentre.
• Experience with document management and control with Microsoft Sharepoint.
• Awareness of Microsoft/Amazon/Google cloud technologies.

WAN

• Extensive demonstrable knowledge of routing protocols OSPF/BGP/EIGRP/OMP.
• Experience of troubleshooting and operating a multi-VRF MPLS-based WAN.
• Experience of troubleshooting and operating a Fortinet SD-WAN.
• Experience of troubleshooting and operating a public-facing hosting platforms and associated protocols, e.g. HTTP.
• Experience of implementing SNAT, DNAT and Twice-NAT.
• Experience of different WAN connectivity (Leased Line, xDSL, EFM, FTTC, Fibre, Wireless & LTE.)

Datacentre

• Extensive experience of datacentre cabling types, standards and conventions including ability to implement and maintain, conforming to best practise and company standards.
• Experience of operating and troubleshooting Cisco Application Centre Infrastructure (ACI) and Nexus 9000 series switches.
• Experience of orchestration and automation tools, e.g. Ansible, Jenkins, and their uses in Network Management.
• Knowledge of common scripting languages, e.g. Python.

LAN

• Extensive experience of DHCP and DNS.
• Experience of implementing, troubleshooting and operating Cisco Catalyst, Meraki and Nexus switches.
• Demonstrable understanding of network practises, including design and topology.
• Understanding of 802.1x, Windows-based PKI and x.509 certificates.
• Understanding of LAN Connectivity (Cat5/6, Multi-mode OM1, 2 & 3 fibre, single mode fibre & wireless bridging.)
• Knowledge of APC UPS and ATS devices.

WLAN

• Experience of managing and troubleshooting Fortinet wireless access points.
• Experience of configuring and troubleshooting policies within Cisco Identity Services Engine.
• Demonstrable understanding of general EM radio and communications, e.g. frequency bands, WiFi channels, antenna types.
• Demonstrable knowledge of EAP-TLS.

VOIP

• Experience of troubleshooting and operating Cisco Unified Communications Manager and Cisco Unity Connection 12.5.
• Experience of configuring and operating PSTN breakout via SIP trunking.
• Experience of operating Audiocodes Mediant SBC (or similar) devices, e.g. SIP headers, debugging.
• Awareness of VMWare ESXi and vCenter.
• Awareness of Cisco UCS C Series hardware platform.
• Awareness of Microsoft Teams voice services.

Security and Remote Access

• Experience in implementation, configuration and troubleshooting of Cisco ASA, Cisco Firepower, Palo Alto and Fortinet firewalls.
• Extensive experience of IPsec site-to-site VPN.
• Extensive experience of Cisco AnyConnect SSL VPN.
• Knowledge and experience of security best practises, attack vectors and countermeasures.

Load Balancing

• Experience of configuring and troubleshooting F5 Big IP LTM Load balancers.
• Experience of load balancing setups, algorithms and session persistence.

Monitoring

• Knowledge of Nagios Core.
• Good arithmetic skills essential.
• Cisco CCNP or similar desirable.
• Cisco CCNA or CCNP Security desirable.
• Cisco CCNA or CCNP Collaboration (Voice) desirable.

​​​​​​Why Join InPost?

• The option to work from the office or 100% remotely
• Opportunity to work in a diverse, international and cross-functional environment, along with leading experts. 
• Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development. 
• Involvement in technology monitoring and choices 
• Your impact will be visible instantly and you will be making a difference in our users lives
• Field based role with hybrid working available.
• Permanent office to be at Skyways House, Liverpool.
• Regular travel to sites across the UK as required or directed (up to two site visits per week)
• 40 working hours per week, Mon-Fri.
• Occasional out of hours working as required or directed.
• Paid, on-call on rota system.