Senior Microsoft Engineer - Dynamics 365

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.  We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.  We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  We are seeking a highly experienced Senior Microsoft Dynamics 365 Engineer to join our enterprise managed services practice. This critical role focuses on providing advanced production support, incident resolution, and proactive stability improvements for global Microsoft Dynamics 365 Finance & Operations (F&O) implementations.  The successful candidate will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments.  Responsibilities

Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments 

Perform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects 

Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics 

Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps 

Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements 

Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact 

Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews 

Author detailed post-mortem reports and implement preventive measures to reduce recurrence 

Contribute to the development and maintenance of monitoring, alerting, and operational runbooks 

Provide technical guidance and mentorship to mid-level support engineers 

Participate in a structured on-call rotation with premium compensation 

Qualifications

8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations 

Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command 

Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration 

Strong command of SQL Server performance tuning and query optimization in Azure SQL environments 

Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments 

Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services 

Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory) 

Experience building and deploying solutions using Azure DevOps pipelines and ALM practices

Relevant Microsoft certifications strongly preferred: (e.g., MB-500, MB-700, MB-920) 

Exceptional analytical, problem-solving, and communication skills 

Ability to remain calm and methodical under pressure during major incidents