We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
- Guide a Team of Support Engineers with Support and Engineering Operations
- Deploy Microsoft 365 Environments
- Deploy Azure AD Environments
- Deploy Advanced Microsoft 365 Services including Compliance and Governance
- Architect Office/Microsoft 365 Service Environments
- Maintenance of Azure Active Directory environments including Policies
- Monitoring of Network and Desktop Environments
- Maintaining Desktops, Laptops, Tablets, and Smartphones
- Assisting on IT Projects as required
- Working with End-Users and Vendors to support applications and environments
- Deployment and Management of Microsoft desktop Infrastructure
- Routine Maintenance with desktops and end-users
- Deployment of end-user Infrastructure
- Deployment of Infrastructure improvements on Client environments
- Assist in maintaining and deploying other Client applications and environments
- Leading initiatives for researching and deploying new applications
- Coordinating various IT Operations for Clients
- Handling daily support calls which can range from Tier 1 to Tier 3 support requirements.
- Provide guidance to your teammates as a member of the team
- Working with End-Users and Vendors to support applications and environments
- Working with Client Stakeholders on strategy and vision
- Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
- Supporting Client initiatives remotely and some on premise
- Routine network maintenance in various Microsoft environments.
Required
- Three years or more of IT support experience
- Two years of experience with managing Windows and Mac Desktops
- Having a worked in a highly motivated, fast-paced, critical support role
- An excellent reputation for support to end-users and leading teams
- Excellent decision making and critical-thinking skills
- Excellent organizational and communication skills are required
- Ability to meet deadlines with Projects and Assignments
- Ability to learn and support new technologies and train others
- Some regional travel maybe required – all expenses paid
- Participate in an on-call rotation schedule
- Must be an energetic and highly motivated self-starter
- Must be self-motivated and have a positive attitude
- Must be detail oriented
- Must have the ability to multi-task
- Must have excellent oral and written communication skills
- Must have the ability to communicate effectively with others
Preferred
- One year or more of advanced Office 365 experience is preferred
- Solid experience in support management roles is preferred
- Experience with Microsoft Azure Active Directory is preferred
- Experience with AWS or Azure.
- Experience with Windows Servers.
Benefits and Compensation
- Salary based on Skill sets, Capability, and Experience
- Flexible hours and Remote Work Friendly
- Comprehensive Health Insurance
- Prescription Coverage
- Dental Coverage
- Vision Coverage
- Short-Term Disability
- 401K Retirement Plan
- Paid Time Off
- Paid Training
- Paid Certification Testing
