Senior Manager, Travel Experience Consultant
TLDR
Lead and oversee the operations of the Travel Experience teams, ensuring cost-effective service delivery and compliance while enhancing customer satisfaction.
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- MBA/Masters from a reputed university
- 10-12 years of work experience in a reputed MNCs
- Result driven
- Data Driven, experience in Change Management,
- Min 5 years of experience in managing a team of “Managers”
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage
TripActions builds a comprehensive corporate travel and expense management platform that empowers businesses with visibility and control over their spending. Targeted at mid-market companies, it offers seamless integration and innovative solutions designed to enhance the travel experience while optimizing costs. Distinctively, TripActions combines multiple functionalities into one app, making it easier for organizations to manage travel and expenses in a streamlined manner.
- Founded
- Founded 2015
- Employees
- 500+ employees
- Industry
- Consumer Services
- Total raised
- $2.2B raised