Senior Manager, Talent Delivery Programs

Our mission is to deliver a 'wow experience' to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use food delivery services.

Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Employees at Rocket Now have opportunities to lead innovation and take initiative with agility and boldness to deliver results. If you are passionate about creating exceptional customer experiences and building scalable talent programs, join Rocket Now today.

Role Overview
We are seeking a Senior Manager, Talent Delivery Programs to design, execute, and optimize scalable programs that support Rocket Now’s rapid growth and workforce plan. This role focuses on programmatic recruitment, vendor management, and data-driven process improvements to ensure operational excellence in talent acquisition and workforce planning at scale. You will partner with business leaders and recruiting teams to build and execute frameworks that enable scaled growth while maintaining quality, compliance, and efficiency.

What You Will Do
•    Design and lead programs to scale frontline and operational roles across Japan, ensuring scalability and alignment with business expansion.
•    Develop and manage vendor partnerships (staffing agencies, recruitment platforms) to optimize cost, quality, and speed of delivery.
•    Implement data-driven processes to monitor funnel metrics, hiring velocity, and vendor performance; use insights to drive continuous improvement.
•    Own recruitment technology and tools strategy that will drive performance, ensuring effective use of ATS, AI technology, dashboards, and analytics for decision-making.
•    Create governance frameworks for compliance, vendor accountability, and process standardization across locations.
•    Collaborate with business leaders to forecast hiring needs and translate them into actionable plans that deliver consistent workforce plans.
•    Lead cross-functional initiatives to improve candidate experience, reduce time-to-hire, and enhance operational efficiency.
•    Manage a small team or matrix resources focused on program execution and vendor coordination.

Basic Qualifications
•    7+ years of experience in workforce program management, vendor management, or recruiting in fast-paced industries (logistics, retail, delivery platforms, staffing).
•    Proven ability to design and scale programs, including vendor strategy, process optimization, and adoption of technology that drives enablement.
•    Strong data orientation, with hands-on experience using platforms, ideally recruitment dashboards, and analytics to drive performance.
•    Experience managing vendor relationships, including negotiation, performance tracking, and compliance oversight.
•    Demonstrated ability to partner with business leaders to forecast hiring needs and align program strategies with growth objectives.
•    Deep understanding of Japan’s labor market, compliance requirements, and cultural hiring practices.
•    Fluency in Japanese and business-level English for cross-regional collaboration.
•    Comfortable operating in a high-growth, ambiguous environment, with a bias for action and continuous improvement.

Recruitment Process and Others

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

• CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 
• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 
• We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/