The Senior Manager, Supply Chain & Fulfillment Operations is a key leadership role responsible for the full management of e-commerce fulfillment , inventory planning, and leading the creation of new import-related functions from scratch. This position oversees two main teams: Fulfillment Center and Inventory Planning , focusing on optimizing operations , streamlining workflows for company growth , and ensuring high customer satisfaction in a fast-paced environment. You will use your expertise in e-commerce logistics and supply chain management to drive strategic projects and ensure everything runs smoothly.

What You'll Do

Lead and mentor a multi-disciplinary team, including Demand & Supply Planning Manager, Senior Executives, Inventory Planners, and Supply Chain Analysts.
Develop a high-performing team culture through structured coaching, performance management, and long-term career development plans.
Align team objectives with the company’s business strategy to ensure cohesive and productive operations across all supply chain functions.

Provide strategic oversight across the entire inventory planning and forecasting process, ensuring proper stock levels that support operational and commercial needs.
Lead initiatives to improve inventory accuracy, reduce stockouts, optimize safety stock, and minimize excess or aging inventory.
Collaborate with commercial, finance, and cross-functional stakeholders to align on inventory strategy, demand forecasting, and supply planning.

3. New Function Setup: Import & Regulatory Compliance (NEW SCOPE)

[[ Because the company is launching an import-based business for the first time. ]]

Establish the company’s import operations, including workflows, checklists, documentation standards, and compliance SOPs.
Develop processes related to regulatory approvals, including working with Thai FDA (อย.), customs, and other government agencies.
Coordinate with shipping agents, forwarders, and logistics partners to ensure seamless end-to-end import operations.
Define the job scope for Import Officer roles, recruit future team members, and train them when the import function expands.
Ensure the company remains fully compliant with all import regulations and licensing requirements for every shipment.
Collaborate closely with internal teams to integrate import processes with warehouse, finance, and system workflows.

Serve as the primary point of contact for all fulfillment and inventory-related matters.
Coordinate with E-commerce Operations, Key Account Management (KAM), Warehouse Operations, and Customer Service to ensure smooth operations across all touchpoints.
Work closely with internal teams during major sales events to ensure stock readiness, operational stability, and fulfillment efficiency.

Own and manage the department’s budget, including profit and loss related to fulfillment, logistics, warehousing, and inventory management.
Define and track KPIs to measure operational efficiency, service levels, inventory health, and cost performance.
Conduct regular performance reviews, prepare analytical reports for senior management, and identify areas of continuous improvement.

Bachelor’s degree or higher in Supply Chain, Logistics Management, or related field.
Fluent in English (written and spoken).
At least 5–8 years of direct experience in E-commerce, Fulfillment, Supply Chain, and offline B2B operations, with strong exposure to digital commerce workflows.
Knowledge and practical understanding of AI adaptation within supply chain or operations.
Proven experience managing e-commerce fulfillment for platforms such as Lazada, Shopee, TikTok Shop, and Shopify—especially during major events (“Double Digit Days”).
Strong analytical skills with the ability to identify operational issues, interpret data, and build effective solutions tailored to e-commerce logistics.
Excellent leadership, communication, and presentation capabilities.
Proficient in project management and continuous process improvement frameworks.
Able to work at both: mainly at Head Office (Emporium) and 1-2 times per month at Warehouse (Wang Noi, Ayutthaya).