The Senior Manager, Supply Chain & Fulfillment Operations is a key strategic leadership role responsible for the end-to-end management of all fulfillment operations and inventory planning. This role is crucial for establishing the company's new import-related functions from the ground up. You will lead and mentor multi-disciplinary teams, drive operational and strategic initiatives, and develop workflows to ensure organizational scalability, operational excellence, and superior service performance in a fast-paced e-commerce environment

What You'll Do

Strategic Leadership & Team Development: Lead and mentor a multi-disciplinary team, including planning and operational managers/executives. Develop a high-performing team culture through structured coaching and align team objectives with the broader company strategy.
End-to-End Inventory & Supply Chain Management: Provide strategic oversight of inventory planning and forecasting processes. Lead initiatives to optimize stock levels, improve inventory accuracy (reduce stockouts, minimize aging stock), and collaborate with commercial and finance teams.
New Function Setup (Import & Compliance): Lead the design, implementation, and governance of all import operations, including creating workflows, SOPs, and documentation standards. Ensure full regulatory compliance, including processes for Thai FDA (อย.) and customs.
Stakeholder and Cross-Functional Alignment: Serve as the primary point of contact for fulfillment and inventory matters. Coordinate closely with E-commerce Operations, Key Account Management (KAM), Warehouse Operations, and Customer Service, especially during major sales events.
Financial & Performance Oversight: Own and manage the department's budget (P&L total stock cover day). Define and track key performance indicators (KPIs) for operational efficiency, inventory health, and cost performance, providing analytical reports to senior management.

At least 5–8 years of direct experience in E-commerce, Fulfillment, Supply Chain, and offline B2B operations, with strong digital commerce exposure
Proven experience managing e-commerce fulfillment for platforms such as Lazada, Shopee, TikTok Shop, and Shopify, particularly during major sales events ("Double Digit Days")
Excellent command of written and spoken English
Possess strong analytical skills, excellent leadership, communication, and presentation capabilities.
Good at Excel and google sheet
Operational Know-how: Proficient in project management and continuous process improvement frameworks
Knowledge and practical understanding of AI adaptation within supply chain or operations