WorkWave

Senior Manager, Strategic Operations

U.S.

Full-Time

Remote

$150,000 – $165,000 per year

TLDR

Lead strategic initiatives to bridge executive vision and operational realities, driving AI adoption and diagnosing complex execution issues across departments.

The Sr. Manager, Strategic Operations serves as the critical bridge between executive vision and operational reality. This role is responsible for diagnosing complex execution issues across Go-to-Market (GTM), Finance, and Customer Success departments to design a scalable, AI-centric operating model. As a highly influential individual contributor, you will navigate the behavioral challenges of organizational change and produce clear business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable impact. WHAT YOU'LL DO:

Strategic Transformation & AI Adoption: Identify and champion high-impact automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that scale across core systems.

Cross-Functional Diagnostics: Conduct "deep dives" into departmental friction points to uncover root causes—distinguishing between process gaps, data integrity issues, and behavioral hurdles.

Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including success metrics, testable acceptance criteria, and clear "in-scope/out-of-scope" definitions.

Change Management & Adoption: Design and execute strategies to ensure high user adoption of new tools and processes, focusing on the human element of digital transformation.

Intake Governance: Act as the primary filter for the Systems/IT intake queue, prioritizing high-value initiatives and providing data-driven alternatives for low-impact requests.

Operational Liaison: Serve as the primary business-facing lead, collaborating with Business Systems, IT, and Data Engineering to ensure technical builds align with business intent.

WHAT YOU'LL BRING:

SaaS Operations Expertise: Deep understanding of the SaaS "Lead-to-Cash" lifecycle and the interdependencies between Sales, Finance, and Customer Success.

Strategic Consulting Background: Proven experience in a strategic consulting role or an in-house "Center of Excellence" environment.

Influential Leadership: Demonstrated ability to push back on senior stakeholders and drive alignment across conflicting departmental priorities.

Business Systems Literacy: Functional understanding of CRM (Salesforce) and ERP (NetSuite) concepts, with the ability to discuss technical trade-offs without owning the code.

Experience: Minimum of 8+ years in business operations, strategic planning, or digital transformation.

AI/Automation Track Record: Experience implementing or championing AI use cases with a pragmatic focus on value and risk measurement.

Education: MBA or equivalent professional experience in Business Administration or Technology Management.

Certifications: PMP, Lean Six Sigma, or Salesforce/NetSuite functional certifications are a plus.

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

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WorkWave

WorkWave builds innovative software and fintech solutions tailored for service professionals across industries like pest control, lawn care, and commercial cleaning. Our platform serves over 8,000 customers globally, helping them efficiently manage their businesses from customer acquisition to billing and payments. We focus on enhancing their operational efficiency and growth, making us a vital partner in their success.

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