Senior Manager, Software Engineering (Infrastructure)

🧡📦💙Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses—from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We’re builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don’t wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world—literally—you’re in the right place. 🚚✨ Position Summary:    EasyPost is seeking a highly skilled and experienced Engineering Manager to lead our Platform Engineering Team on the infrastructure side of the company. This is a high-impact role focused on designing and building the shared platforms and internal tooling that make development at EasyPost faster, safer, and more reliable. As an Engineering Manager for Platform Engineering, you'll shape the systems, workflows, and standards that empower our product engineers. This includes everything from defining Golden Paths and developing Service Scaffolding to managing Shared DB Platforms, ensuring system reliability, and establishing compliance guardrails. You will work across the stack and organization, identifying friction points and turning them into opportunities to improve how we build, ship, and operate software. Your work will directly influence engineering velocity, system reliability, and operational excellence. This is an ideal role for someone who thrives on enablement, automation, and metrics — someone who wants to empower others by building the platforms behind the platform. Essential Duties and Responsibilities: The essential functions include, but are not limited to the following:   o Lead and manage the Platform Engineering team, providing technical guidance, mentorship, and support to engineers across various levels. o Design, build, and evangelize Golden Paths and Service Scaffolding to reduce friction across the development lifecycle. o Identify high-friction or high-risk engineering workflows and design scalable, user-friendly platforms and tooling to improve them. o Oversee the design, implementation, and maintenance of Shared DB Platforms, ensuring optimal performance, integrity, and security across the organization. o Lead efforts to design, manage, and optimize multi-cloud platforms using Infrastructure-as-Code (IaC) tools, driving cost-efficiency and security. o Oversee the development, integration, and adoption of Observability Frameworks (metrics, tracing, logs). o Lead the development and implementation of robust Reliability Practices for the platform, including backup, recovery, capacity planning, and disaster recovery strategies. o Define and track meaningful metrics to evaluate developer experience, platform health, and team productivity — using data to inform what you build and how it evolves. o Collaborate with development, security, and infrastructure teams to ensure resilient, secure, and scalable services, and provide consulting on platform patterns like API Gateways and Service Meshes. o Contribute to the standardization and documentation of engineering practices across teams.   Minimum Education & Experience Qualifications:   o Bachelor’s Degree in Computer Science, Engineering, or a related field o 12+ years of related experience in software or platform engineering, with a focus on internal tools, automation, or developer productivity. o Experience building and scaling developer platforms or internal tooling in fast-moving engineering environments. o Strong understanding of modern development practices — including Git-based workflows, CI/CD pipelines, automated testing, and deployment automation. o Hands-on experience with infrastructure-as-code and config management (e.g., Terraform, Ansible), in cloud environments such as Azure, AWS, or GCP. o Hands-on experience with containerization and orchestration tools (e.g., Docker, Kubernetes). o Familiarity with the GitHub toolchain, including GitHub Actions, pull request workflows, and GitHub-integrated CI/CD. o Experience integrating deployment tooling with systems like FluxCD or other GitOps-based platforms. o Proficiency in programming languages such as Ruby, Python, Go, or Rust, as well as comfort with scripting and automation tasks. o Familiarity with a variety of database technologies (e.g., MySQL, Cassandra, Redis) and cloud-based database platforms (e.g., RDS, Aurora, Keyspaces, CloudSQL, BigTable). o Familiarity with observability stacks (e.g., ELK,Prometheus, OpenTelemetry, Grafana, Vector, Tempo, Datadog, CloudWatch, Azure Monitor). o Demonstrated ability to use metrics and feedback loops to drive continuous improvement in platform development. o Strong written and verbal communication skills, with an emphasis on clarity, empathy, and documentation.   Core Competencies Required:    o Knowledge and Application: Applies broad expertise and knowledge in highly specialized fields or several related disciplines. Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways. o Complexity & Problem Solving: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Requires conceptual thinking to understand advanced issues and implications. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Accountable for results, which may impact the entire function. o Collaboration & Interaction: Creates formal networks involving coordination among groups. Focuses on providing thought leadership and works on broader organization projects, which requires understanding of wider business. Requires conveying advanced information and persuading several diverse stakeholders/audiences. Recognized internally as a subject matter expert. May direct the activities of others.   Physical Demands and Work Environment:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Physical Requirements:   o Minimal to light physical effort is required in performing duties. o Prolonged stationary periods at a desk and working on a computer. o Extensive use of computers, keyboards, and communication-based technology to exchange information. o Travel Required: 10% Work Environment:   o Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humility.  o Remote, home office or office location with potential hybrid schedule. o Team-based culture. o Fast-paced environment.   Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. EasyPost is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.