Senior Manager, Salesforce

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
 

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

We are seeking a strategic and execution-focused Senior Manager to lead our Salesforce ecosystem, manage our Salesforce Admin team, and drive scalable initiatives across Sales, Marketing, Finance and Customer Success. 

This role is ideal for a technology leader with strong CRM and platform management experience who can guide architecture, governance, and delivery—while empowering subject matter experts within the team. 

What you'll do:

Team Leadership  

• Directly manage, mentor, and grow a team of Salesforce Administrators. 

• Establish intake, prioritization based on impact, and planning processes for enhancements and support. 

• Build documentation, governance, and change management standards. 

• Develop team capability in automation, integrations, and scalable configuration practices. 

• Provide strategic direction while enabling admins to own day-to-day configuration and execution. 

Salesforce Strategy & SaaS Revenue Enablement 

• Own the roadmap of the Salesforce ecosystem. 

• Enable scalable processes and automation across departments. 

• Partner with leadership to ensure the CRM supports growth objectives. 

Extension & Project Management 

• Manage Salesforce projects including third-party integrations. 

• Manage scope, budgets, vendor relationships, and cross-functional alignment. 

• Ensure projects are delivered on time in a fast-paced, high-growth environment. 

Stakeholder Engagement 

• Translate business growth initiatives into scalable technical solutions. 

• Act as a strategic partner to senior leaders. 

• Present roadmap updates, risks, and ROI outcomes to leadership. 

What we're looking for:

• 8+ years of experience in CRM platforms, or technology leadership within a SaaS or technology company. 
• 3+ years of direct people management experience, including managing technical or CRM-focused teams. 
• Strong understanding of SaaS revenue operations, subscription models, and cross-functional system dependencies. 
• Ability to thrive in a fast-paced, high-growth environment. 
• Strong working knowledge of Salesforce configuration, automation, security and integrations. 
• Experience managing Salesforce Administrators directly. 
• Experience with Salesforce CPQ and subscription management models. 
• Familiarity with SaaS metrics and revenue operations frameworks. 
• Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Architect track). 

Why Nitro?   
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 
 
Hybrid Work  
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
   
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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