Position Summary:
The Senior Manager of Program Operations and Delivery will lead a technical operations delivery team focused on agile enterprise delivery and innovative optimization. This role is pivotal in establishing and managing governance processes, successfully leading a technical operations team, and driving business delivery through exacting planning and execution. This Senior Manager will manage operations-enabled technical solutions, drive quality development through team leadership, and actively collaborate with leadership on the application of these solutions throughout the organization to enhance realized value.
Responsibilities:
- Partner with IT Innovation teams on technical enablement tools supporting operational execution of day-to-day enhancements and operational flow changes
- Incorporate end-to-end systems approach to effectively direct and influence improvements throughout the enterprise
- Position and empower technical operations through innovative exploration and application to enterprise needs
- Actively engage and drive cross-functional collaboration in planning and prioritization forums, supporting focus on appropriate value and goal for the team
- Analyze data and trends to predict and mitigate potential risks on requested models.
- Manage the execution of business deliverables according to established timelines and quality standards through a well-curated backlog
- Lead and mentor technical operations team members, driving enterprise understanding, internal growth, and active engagement
- Establish and manage robust governance processes to ensure compliance and quality within development and implementation of technical operations deployments
- Ensure consistency and clarity in technical operations, taxonomy, and metrics through collaboration with established Data Governance protocols and enterprise communication for new operational models
- Track, monitor, and validate forecasted impacts within proposed operational workflow changes, partnering with impacted team leadership in the analysis
- Measure user satisfaction and quality of delivery, focusing on continual improvement efforts
- Establish and oversee maintenance of testing protocols to validate operational workflows and mitigation of compliance and quality risks
- Implement measures to ensure technical operations resilience and continuity
- Establish Release Procedures and transparent reporting/communication for technical operations deployments
Requirements:
- Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred
- 4 years of experience in operations management, with at least 3 years in a leadership role overseeing complex operational workflows
- Familiarity with IT systems, software development lifecycle, and project management methodologies
Skills:
- Strong leadership and decision-making abilities with a proven track record of driving cross-functional collaboration and achieving results
- Ability to develop and execute strategic plans aligned with organizational objectives
- Excellent verbal and written communication skills, with the ability to influence and negotiate effectively at all levels of the organization
- Apply innovative thinking and creative problem-solving skills to address challenges and identify opportunities for improvement
- Encourage and champion innovative ideas to enhance outcomes and deliverables
Travel:
- Limited Travel, scheduled per needs of the business
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