Senior Manager, Product & Systems Learning

Job Summary

We are seeking an experienced Senior Manager to lead our Global Product & Systems Learning. You will serve as the single focal point for all product and systems training, owning the end-to-end learning journey from stakeholder needs analysis through content creation, delivery, and impact measurement. You will act as a bridge between Product, Operations, Commercial, and cross-functional teams to ensure employees, partners, and merchants have the knowledge they need to succeed with Shift4’s products, systems, and business processes.

Key Responsibilities

• Lead, mentor, and manage a globally distributed team of product & systems learning specialists across multiple time zones, guiding their professional development while fostering a collaborative team culture.
• Serve as the single global point of contact for all product and systems learning, establishing structured working processes with stakeholders.
• Own the full lifecycle of global product and systems learning programs- covering product for Shift4 employees, Shift4 external partners and merchants, product-related systems, and business processes.
• Develop engaging materials across multiple modalities, including virtual classrooms, instructor-led sessions, self-paced e-learning, and hands-on exercises.
• Define and track metrics to measure the effectiveness and ROI of product training programs, utilizing feedback loops to identify and address performance gaps.

Required Qualifications & Skills

• 4+ years of experience managing a team of L&D professionals is a must.
• 6+ years of experience in Learning & Development, with a strong focus on Product Training & Sales Enablement, Customer training & Systems training in fast-paced technology or fintech environments, is a must.
• Ability to work effectively across multiple time zones and manage a geographically distributed team.
• Proven experience building or scaling global training functions across multiple regions.
• Proficiency in delivering diverse learning solutions, including e-learning development (e.g., Articulate 360), live workshops, and remote sessions via Zoom or similar platforms.
• Exceptional communication skills with the ability to influence executive leadership and technical stakeholders.
• Strong analytical and problem-solving skills, with a demonstrated ability to use data to drive learning outcomes.
• Bachelor’s degree in HR, Organizational Development, Education, or a related field (Preferred)