Tyler Technologies is seeking a Senior Manager of Product Management to lead the evolution and expansion of our Resident Engagement Platform (REP) — a digital front door that connects citizens to government services across agencies, entities, and products.
This is a player/coach role responsible for both leading a growing product team and serving as the lead Product Manager for the platform. The ideal candidate brings strong GovTech experience, a modern product mindset, and the ability to shape a modular platform that functions as a cross-product citizen experience layer.
You will define the roadmap, guide AI/analytics-driven innovation, influence pricing and packaging strategy, and drive execution from concept through release — while developing a high-performing, cross-functional team.
Responsibilities
Product Strategy & Vision
- Define and evolve the product strategy for REP as a scalable, modular engagement platform
- Position REP as a cross-product digital front door for state and multi-entity government clients
- Identify AI and analytics opportunities that drive measurable citizen engagement and operational insights
- Influence pricing, packaging, and go-to-market positioning
Player/Coach Leadership
- Lead and develop a cross-functional team (Product Owner, UX, Technical Writing, etc.)
- Serve as lead PM on high-impact initiatives
- Establish disciplined product practices, roadmapping, and backlog prioritization
- Coach team members in modern product discovery and agile execution
Roadmap & Execution
- Own and maintain a clear, outcome-driven roadmap aligned with market needs and company strategy
- Translate strategic goals into prioritized features and releases
- Partner closely with Engineering to ensure high-quality, timely delivery
- Balance scaling existing modules with consolidation and platform unification efforts
Customer & Market Insight
- Conduct direct customer interviews and discovery sessions
- Partner with Sales and Solutions teams to understand market opportunities
- Track adoption, usage metrics, and client outcomes to inform decisions
- Maintain strong awareness of GovTech modernization trends and emerging AI use cases
Cross-Portfolio Influence
- Collaborate with other Tyler product teams to create seamless citizen experiences
- Advocate for platform thinking across the organization
- Align REP initiatives with broader state and enterprise strategies
Qualifications
Required
- 6+ years of product management experience, including launching and scaling SaaS platforms
- 3+ years leading or mentoring product and/or cross-functional teams
- Experience in GovTech or public sector technology
- Demonstrated success managing modular or platform-based products
- Strong experience with AI/analytics-driven features and data-informed decision-making
- Hands-on experience driving roadmap execution in agile environments
- Excellent executive communication and stakeholder influence skills
Preferred
- Experience building digital front door, citizen engagement, CRM, or cross-product platforms
- Experience influencing pricing and packaging strategy
- Background in state-level government solutions
- Familiarity with multi-entity or federated government models
