Senior Manager, Product and Technology Operations

Introduction:

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Job Summary  

The Product and Technology (P&T) Operations Manager is a strategic and operational partner to the Chief Product & Technology Officer (CPTO), responsible for driving operational excellence, strategic planning, and effective governance across the Product & Technology (P&T) organisation at Poppulo. 
 
This role ensures that Product & Technology operates efficiently, is aligned to company strategy, and is supported by robust financial, people, and business planning processes. The role plays a critical part in enabling leadership decision-making through high-quality reporting, Board materials, and the implementation of best practices across P&T.  

Key Responsibilities  

• Own and continuously improve P&T operational cadence, governance, and ways of working. 
• Partner with the CPTO and leadership team on P&T strategy development through facilitation of the Annual Operating Plan (AOP) Process and preparation of Board materials 
• Manage preparation of P&T materials for Board and Executive Leadership Team meetings. 
• Develop and maintain executive and Board-level reporting on roadmap delivery, operational performance metrics, financials, risks and M&A activities 
• Translate strategic priorities into actionable plans, milestones, and success metrics tracking the cascade of overall P&T goals through the organisation 
• Manage financial and headcount planning, budgeting, forecasting, and investment tracking for the P&T Technology organization. 
• Partner with Finance and People teams on headcount planning, capacity modelling, and workforce strategy. 
• Lead P&T overall Employee Engagement plans working closely with P&T Leadership to respond to Pop:Voice surveys and achieve P&T Engagement targets 
• Manage P&T risk management, tracking and reporting to the P&T and Poppulo Risk Committees 
• Work with the Engineering Operations team and the Engineering Council to deliver the P&T VCP Plan including driving adoption of best practices, tools, and frameworks to improve P&T effectiveness, productivity and scalability. 
• Manage P&T overall Performance Review cycle working closely with P&T Leadership including arranging and facilitating benchmark sessions 
• Manage P&T input to ongoing M&A Integration plans 
• Identify and Manage continuous improvement initiatives across P&T operations. 

Technical Skills / Competencies 

• Strong experience in Product, Technology, or Business Operations roles
• Excellent financial acumen, including budgeting, forecasting, and variance analysis. 
• Strong analytical skills with the ability to translate data into executive insights. 
• Exceptional written and verbal communication skills, including Board-level material preparation. 
• Ability to influence and partner effectively with senior leaders and cross-functional teams. 
• 8+ years experience in operations, strategy, or planning roles within a technology or SaaS environment. 
• Experience working closely with executive leadership and preparing Board-level content. 
• Strong understanding of product development and software delivery environments. 

Why Us? 

• An excellent workplace culture 
• Competitive salary 
• Company performance-related bonus
• Medical insurance 
• Flexible working hours 
• Educational assistance 
• In-house soft skills training 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.

Poppulo is an equal opportunity employer.

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