About the Role
We are seeking a Senior Manager, Operations Reporting & Governance to lead the standardization, governance, and control of reporting across our operations organization.
This role will design and implement the frameworks, processes, and controls that ensure reporting is accurate, consistent, auditable, and aligned with executive and internal control standards.
Embedded within Operations Strategy, this leader will serve as the central authority on Key Performance Indicator (KPI) definitions, reporting change management, and reporting integrity. This is not a report production role; it focuses on defining standards, overseeing reporting quality, and governing the teams that produce reporting.
Reporting Governance & Control Framework
- Architect and own the Operations reporting governance framework, including metric definitions, reconciliation protocols, version control, and documentation requirements.
- Establish formal controls to ensure accuracy, consistency, and auditability of reporting outputs.
- Serve as primary point of accountability for reporting integrity across Operations.
KPI Standardization & Taxonomy Ownership
- Define and institutionalize standardized KPI definitions across Operations.
- Maintain a centralized KPI documentation repository and definition library.
- Ensure metrics are consistently defined and calculated across teams.
- Establish change approval processes for KPI modifications.
Process & Change Management
- Design structured intake, prioritization, and approval workflows for reporting changes and new development.
- Lead cross-functional adoption of standardized reporting frameworks.
- Drive alignment and communication when metrics or reporting frameworks are updated.
Executive Reporting & Strategic Insight
- Oversee executive-level reporting packages to ensure clarity, consistency, and strategic alignment.
- Ensure executive reporting clearly communicates performance drivers and risks.
Audit & Control Alignment
- Own reporting documentation, lineage, and control artifacts required for internal audit and control review.
- Act as Operations reporting liaison for compliance, risk, and audit functions.
- Proactively identify reporting risks and remediate control gaps.
Qualifications
- 8+ years of experience in reporting strategy, governance, analytics leadership, or operational excellence.
- Experience building reporting governance frameworks in regulated environments.
- Demonstrated experience standardizing KPI definitions across large, cross-functional organizations.
- Experience partnering with Risk, Compliance, or Audit functions.
- Proven ability to lead change in complex environments.
- Bachelor’s degree or equivalent experience in MIS, Analytics, Statistics or related field
- Experience in fintech, consumer lending, or financial services
Preferred Qualifications
- Strong working knowledge of SQL and Python; ability to review and validate analytical logic.
- Business Intelligence (BI) tools such as Power BI or similar platforms
- Experience partnering with Product, Engineering, or Analytics teams
- Strong presentation and executive communication skills
- Financial services regulatory exposure
What Success Looks Like
- A standardized KPI framework is implemented across Operations
- Reporting change control process is in place and consistently followed
- Executive reporting packages are consistent, reconciled, and audit-ready
- KPI documentation and definitions are centralized and maintained
- Reporting inconsistencies and reconciliation defects are materially reduced
- Audit and compliance partners have clear visibility into reporting controls
