Senior Manager of Workforce Development

Reports to: Director of Empowerment Services 

Job Summary: The Senior Workforce Manager is responsible for designing, implementing, and overseeing workforce development programs and initiatives aimed at empowering individuals to enter or re-enter the workforce successfully.  This role combines program management, recruitment, and community engagement to facilitate the economic self-sufficiency of program participants. 

Job Responsibilities: 

• Design, develop, and implement workforce development programs that align with the organization’s mission and goals 

• Assist in creation of curriculum and training materials tailored to the needs of program participants 

• Stays informed about labor market trends, industry needs, and workforce development best practices 

• Develop outreach and recruitment strategies to drive enrollment objectives 

• Identify eligible participants for workforce programs 

• Evaluate program effectiveness and make necessary adjustments to improve outcomes 

• Maintain accurate records of participant information, progress, and outcomes 

• Prepare regular reports on program effectiveness and participant achievements 

• Ensure compliance with data privacy regulations 

• Collaborate with local employers, educational institutions, and community organizations to create job opportunities and training partnerships 

• Facilitate workshops and training opportunities for program participants to interact with employers 

• Connect participants to supportive services and resources within the community 
• Other duties as assigned. 

Working Conditions and Physical Requirements: 

This position is primarily based in a standard office environment and requires the ability to effectively operate a telephone, computer, and other standard office equipment for extended periods of time. Occasional local travel may be required. The role also requires the ability to lift, push, or pull materials weighing up to 15pounds, as needed in the course of regular job duties. 

Competencies and Knowledge, Skills and Abilities: 

• Integrity and Trust 

• Action Oriented 

• Drive for Results 

• Interpersonal Savvy 

• Decision Quality 

• Problem Solving 

• Process Management 

• Customer Service 

• Innovation 

• Verbal, Written Communication Skills 

• Technical Skills (e.g. MS Suite) 

Education and Qualifications: 

• Bachelor’s degree in social work, psychology, counseling, education, or a related field (Master’s degree preferred) 

• Experience in workforce development, career counseling, or related fields 

• Four years’ experience in program implementation with responsibility for reporting and feedback 

• Ohio Driver’s License and reliable transportation and ability to meet Agency’s transportation insurance requirements 
  

Equal Opportunity Statement: 

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.