Senior Manager of People & Operations

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners—a range of nonprofit organizations, national political committees, and individual campaigns—have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy. The Senior Manager of People and Operations is responsible for supporting People, HR, and operational work at a cross-functional level to ensure strength across all aspects of the business, including HR and People support tasks, operational project management, and employer and business compliance. This dual-scope role requires strong attention to detail and excellent tactical execution. Civitech’s Values:

We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.

We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.

We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.

We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.

Why Work at Civitech:

Medical, Vision, & Dental Insurance

401(k) plan

Employee Stock Options

Employer-paid Life Insurance

Short/Long Term Disability Insurance

Flexible Time Off & Paid Company Holidays

Flexible Spending Account

Parental Leave

Flexible Schedules

Professional Development Stipend

Monthly Office Upkeep Stipend

What You Will Do:

Manage incoming email inquiries from customers, vendors, candidates, and employees

Own the company virtual mailbox

Own the main company phone line

Process state-specific requirements and requests, supporting employer and business accounts as needed

Assist with employment verification requests, unemployment insurance (UI) claims, and other employee-related requests from external sources

Project-manage the hiring process, serving as the main point of contact for candidates and the hiring team, including logistics, job postings, and communications

Maintain and improve hiring workflows and documentation to ensure a consistent and positive candidate experience

Track hiring progress and metrics (e.g., time to hire, pipeline status) and flag risks or delays

Ensure compliance with internal hiring standards and state-specific requirements

Project-manage new-hire onboarding tasks, ensuring appropriate owners are assigned and held accountable

Own the new-hire onboarding experience, including sending offer letters, managing systems access and data entry, and scheduling and/or leading training sessions

Project-manage team member offboarding processes to ensure a smooth transition and proper close-out

Develop, refine, and support enforcement of company-wide policies in partnership with leadership

Serve as the day-to-day owner and primary stakeholder for vendors across HR, IT, and Finance

Track and manage company tech stack details

Project-manage large-scale, company-wide initiatives, such as internship programs or the annual in-person company retreat, in partnership with the Chief of Staff

Serve as the operational owner for People and Operations workflows, ensuring accuracy, timeliness, and consistency across processes

Maintain process documentation and standard operating procedures for core People and Operations workflows

Serve as the primary operational point of contact for employee benefits questions and escalations

Support benefits renewals and open enrollment processes by coordinating vendors, timelines, and communications

Serve as a trusted operational partner to leadership, balancing independent execution with timely escalation

About You:

5+ years of experience in Operations, People Operations, or HR support roles within a fast-paced or growing organization

Strong understanding of discretion and confidentiality, with demonstrated ability to handle sensitive employee and company information

Exceptional attention to detail, with a track record of delivering accurate, reliable work across complex processes

Excellent time management and prioritization skills; able to juggle competing demands, set realistic delivery expectations, and flag misalignment early

Comfortable operating in the ambiguity of startup environments, with the ability to bring structure, clarity, and follow-through to evolving processes

Clear, concise communicator across written and verbal channels, including asynchronous tools and documentation

Confident working independently while knowing when to escalate or seek alignment

Strong systems aptitude, with the ability to learn, manage, and maintain Operations and HR tools (e.g., Lever, Rippling, Asana, Slack, Google Workspace)

Trusted partner to cross-functional stakeholders, balancing responsiveness with sound judgment and consistency