Senior Manager of Account Growth

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with a presence in six countries and over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space.🌍

The role - what you’ll do:

Reporting to our General Manager in North America, you will be responsible for leading a team of  Account Managers in maintaining strong relationships with clients, driving customer success, minimizing risk, and fostering revenue growth while enhancing the team's skills and operational efficiency. 🚀

The day-to-day:

• Day-to-day management of the Account Management team for North America
• Over-deliver on Net New MRR (monthly recurring revenue) targets, retention, cross-sell and upsell opportunities
• Iterate existing successful global processes, support the creation of local processes and work with the local teams to adapt and deliver world-class sales expansion and account management experiences. 
• Support Sales operating performance across North America. 
• Own Account Management operating performance across North America including retention and expansion.
• Work closely with corporate headquarters development, operations and product management teams to convey evolving customer requirements, handle technical and operations requests and act as a manager for the teams that both champion and guide our customers in their deployment of our technologies.
• Work with cross-functional leaders to deliver Dext’s world-class Customer journey.
• Identify points of risk and opportunity to drive retention and increase sales. 
• Analyze customer data to generate insights and performance reports. Use this data to provide recommendations on strategies for maximizing revenue.
• Advocate for customer needs/issues across departments (Marketing, Product).
• Evaluate team performance and provide ongoing coaching to ensure success.
• Support the professional development of team members through mentorship and guidance.
• Foster a high-performance culture through KPI tracking, motivation, and clear objectives.

About you - what we are looking for:

Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. 

• Proven experience as a Manager in Sales or Account Management.
• A proactive and results-oriented leader who consistently meets or exceeds targets.
• Strong skills in coaching and developing talent, fostering a high-performance culture.
• Analytical, data-driven, and skilled at refining strategies based on sales metrics.
• Sound judgment, problem-solving, and decision-making ability.
• The ability to plan, execute and deliver multiple projects while staying organized and delivering against expectations.
• Excellent business writing skills.
• Strong commercial acumen.
• Experience forecasting revenue growth.
• Demonstrated experience working towards targets/quotas.
• Experience within a high-growth or change environment.
• Experience in SaaS-based businesses and implementing and cross-selling a Multi-Product Platform.
• Active listening skills and high emotional intelligence.
• Highly skilled in delivering expert-level consultative sales.
• Familiarity with accounting software (Xero, Sage, QuickBooks) and accounting industry knowledge is a plus.

What you’ll be part of - our values, culture, and behaviours:

We are a fast-paced, ambitious FinTech organization backed by Private Equity (HgCapital). Despite our scale, we maintain the agility of a start-up. Our values guide everything we do:

• Be Brave – Everyone has a voice and the opportunity to challenge the status quo.
• Be Exceptional – We strive for excellence in everything we do.
• Be Together – We succeed as a team, and individual success is inseparable from team success. 🌟

Our behaviours practically express our values, shaping how we live and work at Dext. They guide our actions, influencing how we communicate, collaborate, and support one another. These behaviours are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!

What we offer - the perks:

• Competitive salary;
• Flexible working hours with remote and in-office option in the heart of downtown Toronto;
• An extensive work-from-home office equipment setup;
• Several Time away from work (TAFW) policies, including but not limited to:
• 22 vacation days annually plus Ontario’s statutory holidays, 
• 5 Health leave days annually; 
• Paternity & Maternity Leave Top up programs; and
• Working abroad days, Volunteering days, summer hours and a day off the week of your birthday!
• Up to 5% company pension/RRSP matching;
• 100% employer-covered benefits through Canada Life (medical, dental, & vision) - available on your first day;
• A Health & Wellness Spending account (myHSA) of $750 annually

Diversity & Inclusion at Dext:

At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.