Senior Manager, Marketing Operations - Key Stakeholder Engagements

Your Role:

The Senior Manager, Marketing Operations, is a crucial role within the commercial team and will be responsible for leading, managing, measuring, and driving continuous improvement of speaker bureau program operations, HCP and patient engagement contracting and management, and national advisory board operations for the Rare Tumor Commercial Team. This individual will support three separate brands teams and two therapeutic areas to support the commercial success of the business unit.   

This role will involve a high level of cross-functional collaboration, strategic thinking and creative problem solving, and project management skills. It requires the selected individual to become a champion for evolving processes and operations to be more efficient and effective for internal and external stakeholders. Cross-functional partnership will include but is not limited to marketing, sales, market access, compliance, medical, legal, regulatory, and professional organizations. This position reports to the Lead of U.S. Rare Tumors Marketing Operations and will work in close partnership with the broader U.S. Rare Tumors Commercial Team.

Location Classification – Hybrid: ​

This role will be required to work onsite 2 days a week (Tuesday and Wednesday) or more depending on business needs. #LI-Hybrid

​​​Essential Duties and Responsibilities:  

• Speaker Bureau and Program Operations& Training 
  • Ensure compliance with HCP engagement policies, process, and programs in close collaboration with Compliance, Legal and Business Operation partners, and help ensure audit preparedness and operational excellence.Lead audit remediation and tracking. 
  • Lead all aspects of vendormanagement for speaker bureau operations, reporting, program logistics, and budget forecasting and actuals for assigned brands for over 200 programs with ~60 contracted speakers.
  • Manage operational planning and execution of annual speaker bureau contracting and support the regional marketing lead (RML)team in the nomination process.  
  • Manage all aspects of field programming execution across the portfoliosupporting both consumer and healthcare professionals, including reconciliation and training. Serve as the subject matter expert of policies, resources and the online portal, and as the primary point for issues reporting and resolution. Develop and deliver user training for speaker program operations, execution and reconciliation. 
  • Own budget development, PO/SOW management, accruals, reconciliations, and cost optimization without compromising quality.
  • Manage the analysis offield programs to ensure they align to brand strategies and are successful. 
  • Lead weekly meetings with Speaker Program/Consulting Vendor to track/monitor and report progress of Program execution, consulting activitiesand effectiveness. 
  • Develop and deliver regular reporting with the brand teams, performance, speaker utilization, budget and actual spend, and achievement of objectives (weekly, monthly and quarterly report oversight). 
  • Lead and manage establishment of FMV rates with Compliance, HCP & patient engagement systems, and vendors; Control and monitorHCP and patient annual caps; manage cap split between speaking and consulting. 
  • Partner with the Compliance team to ensure appropriateand accurate internal and external transparency reporting, adherence to relevant policies/processes, and ensure proper handling of any exceptions for the speaker bureau program. 
  • Develop and regularly maintainannual promotional program reference guides and contracted speaker lists. 
    
    
• HCP & Patient Engagement Contracting and Management:
  • Partner with Marketing and the BU on the development and execution of all HCP annual and off-cycle contracts for the Sarcoma and NF1-PN Speaker Bureau, advisory boards, steering committeeand consulting initiatives.
  • Manage the comprehensive HCPand patient contracting process for all BU engagements, ensuring compliance and adherence to policies. 
  • Manage HCP profiling (background check and tiering process), FMV assignment, contract generation, signature process, and oversee associated system reconciliation. Identifyand trouble shoot any issues, managing to resolution across cross-functional partners and/or HCPs /  
  • Manage Statement of Fees and Expenses, andhonorarium, and process and track payments. 
  • Ensure all required documentation is uploaded into Finance and Compliance systems, triage issues and escalations as needed.
  • Serve as the subject matter expert and champion of all legal, compliance, finance and grants and giving systems and processes including iHUB, LEDOX, RMS and Ariba. 
  • Serve as internalsubject matter expert for HCP and patient engagement, training employees on HCP engagement process/SOPs/systems as needed.
  • Lead and manage the transition of contracting processes and systems from legacy to updatedacross all cross-functional teams. 
  • Serve as US representative as iHub AI tester.

• National HCP and Patient Advisory Board Operations
  • Lead end‑to‑end operational planning and execution of national HCP and patient advisory boards across the portfolio
  • Coordinate cross‑functionally with Medical, Legal, Compliance, and Brand leadership to ensure full adherence to FMV, OIG guidelines, and internal policies.
  • Oversee vendor partners to ensure seamless execution, accuracy, and timeliness
  • Ensure proper contracting, honoraria calculations, documentation, and payment processing for all advisors.
  • Manage all logistical operations, including venue selection (or virtual platform setup), scheduling, contracts, and participant communications.
  • Work with RMLteam to support recruitment and screening of advisors, ensuring diverse and representative participation across specialties, geographies, and demographics. 
  • Lead preparation and distribution of advisory board material packets, briefing documents, and post‑meeting summary reports.
  • Manage reconciliation for advisory board activities, identifyingefficiencies and maximizing ROI. 
  • Maintain an annual advisory board calendar and tracking system for visibility and risk mitigation.
  • Own budget development, PO/SOW management, accruals, reconciliations, and cost optimization without compromising quality.
  • Monitor, evaluate, and refine advisory board operations to improve efficiency, compliance, and consistency across the organization.
  • Ensure secure handling and storage of all documentation, insights, and compliance records.
• Other
  • Contribute to the overall success of marketing operations through efficient planning and execution, and evolution and innovation.
  • Perform other duties as assigned to support overall team objectives. 

Role Requirements:

• Education: Bachelor’s degree
• Minimum 5 years of pharmaceutical/biotech experience, including at least 2 years in Marketing Operations and/or project management 
• Strong knowledge of pharmaceutical and promotional regulations; experience in high‑risk contracting environments 
• Proven project and vendor management skills, including budgeting, prioritization, logistics, and performance oversight 
• Experience managing external vendors, including performance oversight and day‑to‑day coordination; experience with speakers’ bureaus preferred 
• Experience in meetings management, sourcing, or procurement 
• Strong project management skills with the ability to prioritize, multitask, and manage a high‑volume workload in a fast‑paced environment 
• Strong interpersonal, negotiation, and stakeholder‑management skills; able to influence without authority across cross‑functional teams 
• Operates with urgency, efficiency, flexibility, and attention to detail in a rapidly changing environment 
• Experience in oncology and/or rare diseases and product launches (preferred) 
• Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing; track record of effective and influential presentations to external and internal stakeholders
• Proven ability to lead and collaborate with cross-functional team
• Embody the organization's values to act with empathy and humility to drive a culture that takes ownership and accountability for their individual and teams’ performance.
• Strong interpersonal communication skills to collaborate with colleagues, stakeholders, and vendors effectively and clearly in a remote hybrid work environment.
• Ability to travel occasionally including overnight stay driven by business need.
• This position must be able to work East Coast hours. 

Compensation & Benefits:
The expected salary range for this position is $121,400.00 – $182,000.00. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.