Built's Mission: Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com.
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Senior Manager, Lending Implementations

About Built

Built’s mission is to connect and simplify doing business in real estate. Built is an AI-powered platform transforming the way real estate is financed, developed, and managed, supporting lenders, owners, and contractors across complex workflows.

Role Overview

As the Lending Lead – Implementations, you will own outcomes for lending client implementations from onboarding through early expansion readiness. You will lead a team of consultants responsible for delivering clean, scalable foundations at go-live and identifying expansion opportunities early in the client lifecycle.

This role operates within an evolving, AI-enabled implementation model designed to reduce manual work, standardize delivery, and enable teams to focus on higher-value, strategic engagement with clients. Success requires strong domain expertise in lending, effective team leadership, and the ability to continuously improve execution within a structured system.

What You’ll Do

Own Lending Implementation Outcomes

Ensure clients achieve a clean, scalable foundation at go-live
Drive early identification of expansion opportunities (target: within 10 days of go-live)
Partner with Account Management to ensure expansion paths are actionable and frictionless

Lead a Persona-Aligned Team

Build and manage a team aligned to lending client types (e.g., Community Banks, Enterprise Banks, Private Credit)
Develop team members into domain-fluent, consultative practitioners
Hold the team accountable to both execution excellence and proactive client engagement

Operate Within and Improve the Implementation System

Leverage AI-enabled workflows and automation (e.g., project design, post-call workflows, validation) to reduce manual work and improve consistency
Ensure consistent execution of standardized playbooks, tailored through persona-specific approaches
Provide structured feedback to improve systems, playbooks, and operating models over time

Drive Metrics-Based Performance

Own performance across:

Time to Second Value (TT2ndV)
ARR onboarded
Customer satisfaction (CSAT) and project health
% of clients with expansion opportunities identified within 10 days of go-live

Use data to identify gaps, improve execution, and drive accountability across the team

Client Leadership & Strategic Engagement

Act as a senior point of contact for key lending clients during onboarding
Guide clients toward best-practice workflows and future expansion opportunities
Elevate engagements beyond task execution to meaningful business impact

Cross-Functional Collaboration

Partner with Product, Sales, Account Management, and Operations to:

Improve implementation workflows and system effectiveness
Align on expansion opportunities and client needs
Surface product gaps and operational friction points

What We’re Looking For

Experience

7+ years of experience in Commercial Real Estate (CRE) lending or finance (required)
Experience leading client-facing teams in implementation, onboarding, or delivery roles
Experience operating in SaaS or technology-enabled environments (preferred, not required)

Skills & Capabilities

Deep understanding of lending workflows, stakeholders, and operational challenges
Proven ability to lead and develop high-performing teams
Strong client management and relationship-building skills
Ability to operate effectively within structured systems while identifying opportunities for improvement
Data-driven mindset with the ability to translate metrics into action
Strong communication and leadership presence

What Sets You Apart

Ability to move a team from execution-focused delivery to consultative engagement
Comfort operating in evolving environments where systems, processes, and expectations are actively improving
A practical approach to leveraging automation and AI to improve outcomes (without relying on it as a crutch)

Success in This Role

Clients go live with clean, scalable implementations
Expansion opportunities are consistently identified early in the lifecycle
The team operates efficiently, with reduced manual work and increased strategic engagement
Metrics improve across speed, quality, and client experience

Travel Requirement: This role requires approximately <25% travel, as needed to support business priorities.

Built’s salary range for this position is $180,000-$225,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

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Travel Requirement: Remote teammates (i.e. not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities.

Perks:

The rare opportunity to radically disrupt a $1.5T industry
Competitive benefits including: uncapped vacation, health, dental & vision insurance
401k with match and expedited vesting
Robust compensation package, including equity in the form of stock options
Learning Grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

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If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected]. California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

Senior Manager, Lending Implementations

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