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Makro PRO

Senior Manager - IT PMO, Lotus's

Bangkok , Thailand
full-time

AI overview

Oversee IT project governance and ensure high-quality execution across technology initiatives while mentoring project managers and driving process optimization.

We are seeking a strategic and highly organized PMO Lead to oversee project governance, standards, portfolio management, and delivery excellence across our IT organization. The PMO Lead will define and enforce frameworks, provide visibility into portfolio health, and enable consistent, high-quality execution of IT and retail technology initiatives.

This role requires strong leadership, analytical capability, and the ability to influence senior stakeholders. The PMO Lead will build project management maturity, mentor project managers, and ensure alignment between IT delivery and retail business strategy.

  • Define, maintain, and enforce project and program management methodologies, templates, and best practices.
  • Drive consistent execution across all IT projects related to retail operations, stores, e-commerce, supply chain, merchandising, finance, and analytics.
  • Establish governance cadence, including steering committees, portfolio reviews, and executive reporting.
  • Manage the overall IT project portfolio, ensuring alignment with business priorities and strategic objectives.
  • Provide visibility into portfolio health, risks, issues, dependencies, financials, and resource allocation.
  • Support prioritization and decision-making with senior leadership.
  • Monitor projects for adherence to scope, budget, timeline, quality, and governance standards.
  • Provide escalation management and support for complex or at-risk projects.
  • Drive continuous improvements in delivery processes.
  • Lead and mentor project managers and program managers across the organization.
  • Build PMO maturity through coaching, training, and process optimization.
  • Champion a culture of accountability, transparency, and structured delivery.
  • Partner closely with executive leadership, business functions, and IT teams.
  • Prepare accurate, concise, and executive-ready reports and dashboards.
  • Guide leadership through portfolio risks, priorities, and strategic trade-offs.

Requirements

  • Bachelor’s degree in Business, IT, Operations, or related field.
  • 10+ years of experience in IT project/program management, including PMO leadership.
  • Strong understanding of retail business models, operational cycles, and technology ecosystems.
  • Demonstrated success implementing governance frameworks and portfolio management.
  • Exceptional communication skills with the ability to engage C-level executives.
  • Strong analytical and problem-solving abilities.
  • Proficiency with portfolio/project tools (Jira, Smartsheet, MS Project, Power BI).
  • PMP, PgMP, PMO, SAFe, or Lean certifications.
  • Experience in large-scale digital transformation or omnichannel retail modernization.
  • Experience managing a PMO function across multiple regions or business units.
Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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