Senior Manager, Incident Response

About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Overview  The Sophos Incident Response team is looking for a Senior Manager who will work with various Sophos teams and Incident Response\Readiness consultants to grow the Sophos Advisory Services practice. The Incident Response Senior Manager will work with the IR management team, IR team leads, incident responders, and incident readiness consultants within the Sophos Advisory Services practice to oversee all consulting matters. Deliverables may be proactive (e.g. capability building or threat hunting) or reactive incident/breach response.  Mentoring team members on service delivery excellence and consulting skills, as well as working directly with customers to resolve any blockers/issues, is a key component of the role. The candidate will be expected to work on engagements with a minimum requirement of 15% billable work.  The successful candidate will have experience in developing, managing, and operating incident response capabilities, conducting training, exercises, and workshops, and will be familiar with tactics, techniques, and procedures commonly employed by and used to thwart threat actors. Familiarity with the drivers and constraints that organizations are working with and against while trying to secure their infrastructure and data is a necessity. On call (primary / support) is required.   What You Will Do

Manage teams of IR consultants to coordinate engagement work across multiple customers and teams.  

Responsible for all aspects of people management, including recruiting, training, employee performance management and development. 

Responsible for the success and the overall delivery of IR consulting engagements. 

Directly lead and manage customer cyber security incidents by guiding customers through investigation, scoping, containment, and remediation. 

Lead and manage incident readiness engagements that help prepare Sophos customers for a cyber security incident. 

Work closely with other internal stakeholders, including leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices.   

Oversee, establish, and improve delivery governance, methodologies, best practices, procedures, and other practice initiatives. 

Act as a point of escalation and resolution for customer satisfaction issues and strategic projects. 

Understand skill gap on teams and create action plans to improve these gaps. 

Track Key Performance Indicators KPI (utilization rates, consulting growth, engagement management) to ensure a steady case load and proper staffing. 

Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management. 

Demonstrate industry thought leadership through blog posts and other public speaking events. 

Participate in leadership, cross-functional and sales meetings on a regular basis. For example, QBR’s, Executive Briefings, business performance and scoping calls. Serve as subject matter expert in a cyber incident response area.  

Serve as a technical/managerial liaison between the senior/global practice leadership and the delivery consultants. 

Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you. 

Stay abreast of current industry trends, public disclosures and new technology through professional associations, trade journals, networking, and associated training and seminars. 

Effectively communicate with clients, peers, leadership, and executives on the topic of incident response. 

Mentor incident response team leads and consultants. 

What You Will Bring

Team leadership experience in a consulting environment.

Experience conducting and managing incident response investigations for organizations, investigating targeted threats.

Strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.

Strong technical communication skills (oral and written) including experience briefing executive management and desire to work with clients to solve complex security issues, including at times in crisis situations.

Excellent verbal and written communication skills with experience briefing executive management.

Possess a desire to work with clients to solve complex security issues, including at times of crisis.

Ability to drive cross functional teams towards a common objective.

Experience working with global, remote, multi-cultural teams.

Ability to prioritize, delegate and complete tasks within tight timeframes to meets deadlines.

High attention to detail with strong analytical skills.

Strong interpersonal skills, self-starting, proactive, motivated, team player.

Results orientated and customer focused.

Ability to demonstrate initiative and good judgment in resolving issues.

Effective at managing conflict and negotiating with stakeholders.

Experience mentoring and leading technical teams in a matrixed consulting environment.

10+ years of information security experience. 

Experience working with Cyber Insurers and Law Firms. 

Professional degree relevant to cybersecurity or equivalent work experience. 

Technical or professional certifications, such as GCFA, CISA or CISSP, are a plus.