Senior Manager, HRM (Payroll)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

 Position: Senior Manager, HRM (Payroll)

Role Overview

The Coupang-RFC Payroll team plays a crucial role in ensuring the accuracy, timeliness, and compliance of employee payroll payments. As a Senior Payroll Manager, you will lead strategic initiatives, optimize payroll processes, drive system implementation, and manage complex payroll-related projects. As a key partner across functional teams, you will identify opportunities for automation and efficiency improvements, ensuring scalability and compliance across multiple regions. Furthermore, you will advocate for best practices and foster a culture of continuous improvement within the payroll department.   

What You Will Do 

• Oversee for payroll operations, ensuring payroll is accurate, timely, and compliant with all regulatory requirements.
• Manage and optimize payroll systems (such as Workday and other HR platforms) to align them with company policies and improve operational efficiency.
• Drive payroll process improvement by identifying inefficiencies, implementing automation, and introducing scalable best practices.
• Lead payroll-related projects, including system implementation and upgrades, ensuring projects are completed on time and achieve objectives.
• Ensure tax and legal compliance by accurately managing taxes, social security, severance pay, and other statutory requirements.
• Monitor and promptly resolve payroll errors, analyze root causes, and provide structured reports and recommendations to management.
• Leverage data-driven insights to track payroll performance, identify trends, and propose strategic improvement initiatives.
• Lead and develop the payroll team, providing training and mentorship to enhance their professional skills and operational efficiency.
• Collaborate with cross-functional teams (HR, Finance, IT) to integrate the payroll process to support the achievement of business objectives.

Basic Qualifications  

• Bachelor’s degree and 10+ years of total experience   
• Experience in payroll operations management at multinational corporations or large enterprises
• Ability to solve problems through creative thinking and partnerships with other teams   
• Ability to attain challenging targets through goal-setting and personal drive   
• Proficient in Workday or other global HR information systems/payroll systems

Preferred Qualification  

• Exceptional project management skills
• Familiar with automation tools and process improvement methodologies
• Able to communicate effectively in English and other languages ​​to facilitate global collaboration
• Successful experience in leading and developing high-performing teams 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/​ 

Equal Opportunities for All

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.